Customer Service Manager
Resume:
Brittany Nicole Surface
Woodstock, Virginia 22664
540-***-****(home)
540-***-****(cell)
*.*********@*****.***
Work History
Wal-Mart Supercenters Inc.
**** ****ing Square
Haymarket, VA 20169
Hire Date: April 12, 2013
End Date: Currently Employed
Position: Sales/Driver
Beginning Pay: Commission
Current Pay: Commission
Responsibilities: Load and unload meat into trucks, make home deliveries, promoting, door to
door sales, show potential customers our product and guarantee, take payments, call in checks
and credit cards to telecheck.
Hire Date: July 18, 2012
End Date: April 11, 2013
Position: Customer Service Manager
Beginning Pay: $8.20
Current Pay: $10.30
Responsibilities: Oversee between 30-50 cashiers, service desk associates, courtesy associates,
and site to store associates. Receive payment by cash, check, credit cards, vouchers, or automatic
debits. Issue receipts, refunds, credits, or change due to customers,Assist customers by providing
information andd resolving their complaints. Establish or identify prices of goods, services or
admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet
customers entering establishments. Answer customers' questions, and provide information on
procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly
checkout areas and complete other general cleaning duties, such as mopping floors and emptying
trash cans. Stock shelves, and mark prices on shelves and items. Request information or assistance
using paging systems. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change. Calculate total payments received during a
time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have
adequate cash available and that they are staffed appropriately. Assist with duties in other areas of
the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Supervise
others and provide on-the-job training. Bag, box, wrap, or gift-wrap merchandise, and prepare
packages for shipment. Compute and record totals of transactions. Offer customers carry-out service
at the completion of transactions. Weigh items sold by weight to determine prices. Issue trading
stamps, and redeem food stamps and coupons. Cash checks for customers. Pay company bills by
cash, vouchers, or checks.
Achievements: I started out as a cashier within a month I moved to the Site to Store Associate and
after two months of that I got promoted to the Customer Service Manager position.
GOLDEN LIVING ROSEHILL NURSING HOME
110 Chalmers Court
Berryville, Virginia 22611
540-***-**** x22
Hire Date: November 11, 2009
End Date: May 3, 2011
Beginning Pay: $8.00
End Pay: $8.16
Position: Dining Assistant
Responsibilities: Prepare all desserts for residents according to their preferences, Pour and wrap
all drinks based on what the resident is able to drink, Maintain clean work area, Help the cook
prepare meals, Set trays to be sent to dining room and to their rooms. Weigh food to keep calorie
and portion size.
Subway
112 West Main Street
Berryville, VA 22611
Hire Date: March 3, 2008
End Date: July 2, 2008
Beginning Pay: $6.50
End Pay: $6.50
Position: Cashier/Food Prep
Responsibilities: Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers Assist customers by providing
information and resolving their complaints. Greet customers entering establishments. Answer
customers' questions, and provide information on procedures or policies. Prepare food for customers
as they want it made.
Education History
Clarke County High School
627 Mosby Blvd
Berryville, VA 22611
Years Attended: 2005 – 2007
Graduate?: No
Course Study: Basic
• I am enrolled in a GED program and should receive a diploma this year
Awards
I received an award from Golden Living Rosehill for walking to work in almost two foot of snow.
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