Manager Management

Sheila A. Price

***** ****** **** *********@*****.*** Home: 515-***-****

Johnston, IA 50131

Highly motivated and organized professional Leasing Agent with experience in service delivery as it

relates to the ability to provide excellent customer satisfaction while providing detailed administrative

skills required of leasing agents.

Skills/Abilities

Excellent Communication Customer/Client Satisfaction Professional Sales

Marketing to Public Resolving Disputes Techniques

Processing of Rental Negotiation of Rental Contracts Records Management

Documents Facilitation of Meetings

Professional Experience

Real Property Management Johnston, IA. 11/12 Present

Leasing Agent

• Greet and qualifies prospects

• Provide tours/shows of the property

• Immediately records all received telephone calls

• Track call log of available properties

• Process applications for approval

• Update inventory list

• Inform Property Manager of qualified /unqualified applicants and communications to applicants

regarding application status

• Type leases and complete all necessary paperwork accurately and in a timely manner

Hilton Garden Inn Urbandale, IA. 8/12 11/12

Front Desk Supervisor

Manager on duty during evening shift

•

Assist hotel management in day to day operations of Front Desk

•

Check guest in/out of hotel

•

Work with sales department on group reservations

•

Hilton Garden Inn Ames, IA. 11/11 8/12

Housekeeping Supervisor/Manager

• Ensure guest rooms are clean to Hilton Garden Inn standards

• Works with front desk to provide clean rooms in and efficient manner

• Works with the maintenance department on guest room maintenance needs

• Responsible for the inventory of linen and supplies to ensure the department runs smoothly

• Supports and supervises an effective inspective programs for all guestrooms and public space

• Assigns room attendants their duties and inspects work for conformance to prescribed standards of

cleanliness.

• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to

prepare work assignments.

• Performs cleaning duties in cases of emergency or staff shortage.

• Establishes standards and procedures for work of housekeeping staff

• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.

• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

Aeroteck Chicago, IL 03/10 to 9/11

CHA Chicago Housing Authority

Housing Specialist

• Performs annual interim recertification’s for Housing Choice Voucher Program participants

• Schedules recertification’s makes appointments with participants, and interview participants

• Collects recertification’s information, including income and household changes

• Verify information collected from participants by calling or writing letters requesting verification

• Calculates Total Tenant Payment

• Notify participant and owner of the results of annual of interim recertification

• Calculated new TTP and HAP payments

• Perform activities related to rent reasonableness determinations

• Make recommendation for termination of assistance of HAP contract when appropriate

• Monitors participants moves and lease terminations

• Prepares monthly/weekly reports on recertification’s

• Conducts briefings with tenants to explain HUD guidelines

• Answer telephone inquiries from tenants and property owners

• Enter data into computer as necessary

Paul G. Stewart Center CHICAGO, IL. 04/06 to 09/09

Luxury senior living residence with over 600+ apartment rentals

Property Manager

• Responsible for day to day management of senior residents, processing rental applications, completing credit and

background checks with accuracy and timeliness, paying close attention to details.

• Enter all traffic, telephone calls, leases, cancellations, and renewals, daily into computer.

• Know and adhere to all federal, state, and local laws, as well as policies and procedures contained within

procedure manuals that are provided.

• Promote wellness for all residents assigned to the managed unit by presenting opportunities for social interaction,

educational programs and advocacy.

• Assist residents with maintaining their self sufficiency through use of contact, referrals, service providers, outside

agencies and city services.

• Required to handle five day notices to residents in a timely manner.

• Manage work orders

• Leasing/marketing

• Recertifications/5 day notices

Selected Contributions:

• Created marketing materials for apartments to the promote rental facilities to the public which resulted in renting of

over 160+ apartments within 6 months.

Education

University of Phoenix

Major: Business Management

National Center for Housing Management

Certified Occupancy Specialist

National Center for Housing Management

Certified Tax Credit Specialist

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