Customer Service Manager

Jordan L. Pointer

*** ***** ***** ****. ********, Texas 77469 • cell (832)- 722-3045 •*******@*****.***

Summary of Qualifications

• Detail oriented with good analytical skills

• Excellent time management and customer service skills

• Able to do multiple tasks in dynamic work environments

Experience

Enterprise Rent A Car-Intern– June, 2012- present - Part-time

• Sell supplemental and upgraded products to customers

• Provide a high level of customer service so clientsfeel valued and important

Garage Manager (part-time)

Genesis ATC (AT&T Contractor), Richmond,TexasOctober, 2011-May, 2012

•Coordinate and prepare orders for AT&T service representatives

• Reconcile physical inventory with book inventory

•Analyze merchandise for defects and process defects for returns to vendors

Customer Service Associate (part-time)

Home Depot Store # 6860 HWY 6 South, Houston,Texas February, 2010- Present

• Manage inventory and help contractor find orders

•Supervise and assist associates with loading merchandise

•Assist customers with selection and problems in the garden and lawn care department.

Customer Service Associate (part-time)

BuceesStores Crabb River Rd, Richmond, Texas, March 2009- January 2010

• Assisted customers with completion of purchases and replenished shelf inventory as needed

tomaintain excellent product selection for customers

Quality Laboratory Technician

Richmond Foundry, 666 Collins Road, Richmond, Texas – April 2006 –February 2009

Tested quality of sand and metal scraps for metal cast processing

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Education

University of Houston- Victoria, Major: Psychology Expected Graduation: Summer 2013

Hobbies

Playing basketball, reading and promoting physical and mental wellness with young adults

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