Management Engineer

JULIO GONZALEZ

**** ** *** ** ***** Gardens,

FL, 33055

Ph.: 786-***-****, email:

********@*****.***

Profile

Dedicated, hard driven professional, offering strong qualifications in service delivery, and decision

making. Precise, detailed oriented, able to complete multiple tasks in a deadline-driven environment.

Recognized at every step of career path for positive attitude and hardworking attitude with a willingness

to learn new tasks; always maintaining a high level of professional ethics and standards.

Skills

• Windows XP, Vista, 7, 8, Windows Server 2003, 2003 R2, 2008, 2008 R2 and 2012.

• Troubleshooting PC Hardware, Software, printers, scanners issues and Ethernet cabling.

• Antivirus Symantec, MacAfee, AVG, Bit Defender, Kaspersky, Spyware and Malware.

• Networking, Access Points, Switches, Routers, LAN/WAN, Wireless, TCP/IP, VPN, DHCP-DNS.

• Group Policy Management, Group Policy Objects (GPO), MMC and Active Directory.

• Knowledge of Windows Server Update Services (WSUS) and Windows Deployment Services

(WDS).

• Imaging HDD (Acronis, Norton Ghost), VMWare, System Restore, Backups, FTP and Firewall.

• PC Field Technician, Remote Assistance, Data Recovery, MS Office Suite and System Upgrades.

• Bilingual English/Spanish, excellent communication skills, work well alone and as part of a team.

• Ability to manage help desk tickets, Customer Support, responsible, reliable and disciplined.

• Good problem solving, strong documentation skills, tracking, and monitoring issues.

• 5+ years of experience in the Computer-Networking, IT, help desk and Customer Support field.

Education and Training

• Bachelor of Science in Automation Engineer, ISPJAE University, Havana, Cuba, 2010.

• CompTIA A+ and Network+ Certified, Microsoft IT Academy, Miami, FL, 2012.

• A+, Network+ courses, Microsoft IT Academy, Miami, FL, 2012.

• Installing and Configuring Windows 7 Client, Microsoft IT Academy, Miami, FL, 2012.

• Microsoft Certified Solutions Associate (MCSA), MCP, Microsoft IT Academy, Miami, FL, 2013.

• Windows Server 2012 Infrastructure (MCSE) course, Microsoft IT Academy, Miami, FL, 2013.

• Admin. & Config. Advanced Server 2012 (MCSA) course, Microsoft IT Academy, Miami, FL, 2013.

Work Experience

IT Specialist ISPJAE University, Havana, Cuba,

05/2007-07/2011

• Windows XP, Vista, 7, Windows Server 2003, 2003 R2.

• Troubleshooting PC Hardware, Software, printers, scanners issues and Ethernet cabling.

• Networking, Access Points, Switches, Routers, LAN/WAN, Wireless, TCP/IP, DHCP-DNS.

• Antivirus Symantec, MacAfee, AVG, Bit Defender, Kaspersky, Spyware and Malware.

• Imaging HDD (Norton Ghost), VMWare, System Restore, Backups, FTP and Firewall.

• Designed, documented and executed appropriate maintenance procedures including system

upgrades, updates, patch management and system backups.

IT Support Cooper General Global Services Inc., Doral, FL, 02/2012-

present

• Windows XP, Vista, 7, 8, Windows Server 2008 and 2008 R2.

• PC Field Technician, Remote Assistance, Data Recovery, MS Office Suite and System Upgrades.

• Group Policy Management, Group Policy Objects (GPO), MMC and Active Directory.

• Networking, Access Points, Switches, Routers, LAN/WAN, Wireless, TCP/IP, VPN, and DHCP-

DNS.

• Antivirus Symantec, Spyware, Malware, Imaging HDD (Acronis) and Mapping network drives.

• Managed network, workstations, printers, scanners issues, user’s accounts management in Active

Directory, reset user’s passwords, create users and groups in Active Directory, connectivity

troubleshooting, security requirements and GPO. Ability to manage help desk tickets, Remote

Assistance, System Restore, Backups, MS Office Suite, System Updates, patch management and

Ethernet cabling.

Contact this candidate