Customer Service Manager

Shawnderek Hill ****

Kendall Town Blvd #****

Jacksonville, FL 32225

904-***-**** Cell

****.*********@*****.*** *

Professional experience in Responsible, High-visibility, and Multi-task

Environments Innovative, energetic with Leasing/Management, Eviction

Filing, Strong Customer Service and Receptionist Experienced in office

administration

"Solving Problems and Taking Initiative"

Core Strengths

. Communications skills (verbal and written)

. Document control- Information Processing

. Team Player and Professional Image

. Management of 112 (subsidizing housing), 272, 432, 240 units

Skills

. Public Notary- Commission #: EE123580 Exp Date 08/18/2015

. RENTROLL, MRI, Yardi, AMSI, Onsite, Grace Hill property

management software

. WordPerfect, Microsoft, & QuickBooks

. Order Processing and Customer Service

Administrative Assistant & Reception Experiences

. Order office supplies, organize office, maintain filing systems,

handle incoming calls, compose letters daily, prepare weekly, monthly

and quarterly reports in a timely manner

. Oversee day-to-day management of office to ensure all activities were

running smoothly

. Maintain precise records of business transactions and office

activities.

. Process payables/receivables and process payroll

. Routed incoming mail, prepared community newsletter

. Greeted visitors, managed calls, schedule appointments, maintain

calendars, and resolve resident's concerns

Property Management Experiences

. Reviews all rental applications, deposits, security deposit

disposition letters, and all other lease forms for accuracy and

compliance to policy

. Lease apartments, qualify new clients, verify rental applications,

analyze credit reports, and prepare leases

. Responsible for rent payment collections, posting and depositing

. Assisted in interviewing process.

. Managed and motivated employees

. Manage and perform eviction process

Work Experience

Community/Account Manager- Bayshore Grove Management (Magnolia Terrace

Apartments: 237 units: Full Renovation, Kendall Lake and Lantern Square:

433 units) January 2010 - Present

Citi Bank- Collector II: High Risk collections department- (Aug. 2010-11)

Assistant Community Manager- Equity Residential (Mariners Wharf Apartments:

272 units (4 months), Silver Springs Apartments 432 units (1 year),

Northlake Apartments: 240 units ))

Community Manager/ Leasing Agent- Jax. Apartments, LLC (Shannon Ridge

Apartments: 112 units subsidizing/ Tax credit housing) March 2006- August

2007

Receptionist/ Administrative/ Leasing Agent/ Accountant- Consumers

Alliance: July 2005 transferred March 2006

Education

Florida State College at Jacksonville Downtown/ Online Present

. Major: Business Minor: Communication

High School Diploma 2005

A. Philip Randolph Academies of Technology

o Student Council President

o Year Book Editor

o Teachers Top Ten Seniors

o Student of the Month (August)

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