Manager Customer Service

JAMES L. ROYER

**** ******* **. **.

Marietta, GA 30066

865-***-**** - *****@***.***

Operations/Transportation Manager with business experience in customer

service, logistics, transportation and warehousing. Successful experience

in managing multiple areas within a regulated environment and ensuring

compliance and customer service needs are met. Proven ability to run a Lean

organization and meet forecasted budget requirements while meeting or

exceeding corporate business metric expectations.

PROFESSIONAL HIGHLIGHTS

. Regulatory experience with FDA, DEA, OSHA/EH&S, EPA, DOT, IATA, IMDG,

Import/Export compliance and PDMA.

. Cold Chain experience in lane qualification, over pack qualification,

protocol development for strict 2-8C shipments and temperature

monitoring for storage and transport. Includes import, export and

domestic shipments.

. WMS implementation experience with multiple systems including Cantoc

WMS, DCS, WAMS/SAP and JDE and SAP ERP.

. Transportation experience with parcel, LTL and TL in high volume, fast

paced distribution of pharmaceutical finished goods. Experience in

carrier security, cargo tracking, contract negotiations and all site

logistics requirements.

EMPLOYMENT HISTORY

Osmotica Pharmaceutical Marietta, GA

Warehouse Manager 2011- Present

. Responsible for management of API's, raw materials and packaging

components used in pharmaceutical manufacturing.

. Department lead for MS AX ERP implementation.

Pfizer Inc. Vonore, TN (Formerly Wyeth Pharmaceuticals 2009)

Business Unit Manager 2004-2011

. Responsible for imports, exports, trade and sample orders and all site

transportation functions.

. WAMS/SAP implementation team member and department lead.

Cold Chain Manager 1999-2004

. Responsible for all Cold Chain and DEA functions.

. Initial DC startup and DCS WMS implementation team member and

department lead.

Wyeth-Ayerst/ AHP Kennesaw, GA

Sr Warehouse Manager 1997-1999

. Responsible for all warehouse and distribution functions. Cantoc WMS

implementation site lead.

Wyeth-Ayerst/ AHP Dallas, TX

Warehouse Manager 1995-1997

. Responsible for all warehouse and distribution functions. Cantoc WMS

implementation site lead.

Lederle Labs/ American Cyanamid Dallas, TX (Company was purchased by AHP)

Warehouse Manager 1994-1995

. Responsible for all warehouse and distribution functions.

. Cantoc WMS implementation site lead.

Leprino Foods Dallas, TX

Warehouse Manager 1990-1994

EDUCATION

Bachelor of Science, Business Administration

McNeese State University, Lake Charles, LA

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