Customer Service Manager

KIMBERLY R. PETTIFORD

Phone: 336-***-****

E-mail: ***********@*****.***

* ******* **.

Greensboro, NC 27401

Objective

I am seeking employment with an organization which will allow me to utilize

my computer knowledge, strong people skills, organizational abilities, and

business experience, as well as allow me the opportunity to gain additional

skills and experience.

Education

Attended Graduate Studies in Biology-1996

NC Agriculture & Technical State University, Greensboro, NC

BS Biology- May 1991

Bennett College, Greensboro, NC

Work Experience

University of NC at Greensboro~ 2002 - Present

Medical Laboratory Technician II

-Perform daily management of laboratory area.

-Prepare and disseminate required regulatory reports.

-Performed broad range of hematology, urinalysis, and bacteriology

procedures required for diagnosing and treating patients.

-Collection of venous and capillary blood while observing universal

precautions to prevent contamination

-Prepare blood specimens for testing by mixing sample and/or centrifuging

same for separation of serum or plasma.

-Prepare specimens for transport to reference lab including documentation,

proper labeling, and filling-out charge slips for patient billing.

-Compile and maintain all hematology records, daily equipment

maintenance,daily performance of quality controls on every hematology

procedure that requires it, maintain QC records.

-Perform chemical analysis, immunologic and bacteriologic procedures.

-Perform various X-ray procedures.

-Troubleshoot to retrieve any missing reports or data.

-Follow-up on any needed secondary testing.

-Perform EKG's

-Compile monthly laboratory statistics.

-Assist in the identification and correction of deficiencies in the

laboratory to meet state and federal guidelines

Walmart Inc.~ 2007-2009

Registered Pharmacy Technician

-Communicated with patients and gathered information on background, medical

history, and prescription history.

- Communicated with insurance companies in order to verify and authorize

transactions.

-Compiled data and insurance information, initiated new patient files, and

updated existing files.

-Reviewed and filled prescriptions, and provided customers with information

regarding prescriptions and other medications.

-Monitored and maintained pharmacy inventory.

-Responsible for cashier functions.

Urgent Medical and Family Care Center~ 2006-2007

Medical Laboratory Technician/Medical Assistant

-Perform daily management of laboratory area.

-Prepare and disseminate required regulatory reports.

-Performed broad range of hematology, urinalysis, and bacteriology

procedures required for diagnosing and treating patients.

-Collection of venous and capillary blood while observing universal

precautions to prevent contamination

-Prepare blood specimens for testing by mixing sample and/or centrifuging

same for separation of serum or plasma.

-Prepare specimens for transport to reference lab including documentation,

proper labeling, and filling-out charge slips for patient billing.

-Compile and maintain all hematology records, daily equipment maintenance,

daily performance of quality controls on every hematology procedure that

requires it, maintain QC records.

-Perform chemical analysis, immunologic and bacteriologic procedures.

-Ordered supplies, cleaned autoclave, perform DOT physicals, perform

drug/alcohol testing.

-Assisted physicians is gynecological and surgical procedures.

Moses Cone Health System, Greensboro, NC ~ 2000-2002

Phlebotomist/Clinical Laboratory Scientist

-Collected and distributed venous, capillary, and arterial specimens.

-Maintained quality patient care.

-Performed data entry.

-Assisted in the emergency room.

-Strong interpersonal skills in order to interact with colleagues, as well

as patients.

American Express Travel Related Services, Greensboro, NC~ 1991-2000

Operations Analyst/Collections /Customer Service Representative

-Provided a variety of management support designed to improve cost

effectiveness and service delivery of inbound/outbound telephone center.

References

Derrick Lankford, Laboratory Manager, UNC-Greensboro Student Health

Services Lab, 336-***-****

Melinna Marley, Radiology Technician, UNC-Greensboro Student Health

Services Lab, 336-***-****

Felicia F. Reader, Manager, American Express TRS. Inc., 336-***-****

Contact this candidate