Manager Sales
Resume:
CARMELO GARCIA-SOLIS, III
Rock Hill, South Carolina 29730
***.***********@*****.***
SUMMARY: 27 years experience in hospitality of which 19 are in management.
PROFILE: Service and detail-oriented individual with excellent human
relations skills, an outstanding ability to work effectively under
pressure, to maintain a good sense of humor under all circumstances and to
simultaneously coordinate and/or manage a wide variety of responsibilities
and activities. Possesses a traditional, dependable work ethic.
EMPLOYMENT HISTORY:
2006 to 2013 SONESTA ES (August 2012 to August 2013)
Charlotte, North Carolina
STAYBRIDGE SUITES (November 2006 to August 2012)
(Hotel converted from Staybridge Suites to Sonesta ES)
Operations Manager (2010 to 2013)
. Oversaw the day-to-day operations and assignments of the
hotel staff.
. Assisted the General Manager in the development and
communication of departmental strategies and goals.
. Communicated and enforced policies and procedures.
. Assisted the General Manager in the development,
implementation, and monitoring of financial and operational
plans.
. Managed front office, revenue, and reservation functions to
ensure the delivery of superior guest services, the
security of monies, credit card transactions and guest
information, and that established goals are achieved.
. Provided regular direction for all housekeeping and
maintenance functions to ensure compliance with quality and
brand standards.
. Reconciled time edits and payroll administration in
compliance with wage and hour regulations.
. Monitored and reported variances against budget and
controlled labor costs and other expenses.
. Actively involved in sales and marketing along with
Director of Sales.
Accomplishments as Operations Manager
. Improved both GOP and Flow-Through each month.
. Eliminated overtime and improved productivity.
. Implemented cross-training for all staff, resulting in
increased productivity
. Raised over $1,000 for Give Kids the World in 2011.
. Fostered positive employee relations by working a day in
each department along with General Manager.
. Assisted and oversaw conversion of hotel.
. Implemented new hotel's policies and procedures.
CARMELO GARCIA-SOLIS, III
Page Two
Accounts Receivable Representative (2009 to Present)
. Prepared weekly billing invoices for hotel's Direct Bill
accounts and also posted payments.
Guest Service Representative (2006 to 2010)
. Welcomed all guests efficiently and promptly.
. Registered guests, issued room keys, provided information
on hotel services and room location, answered switchboard,
received mail and faxes and communicated all messages to
guest.
. Accepted and made guest and group block reservations for
hotel.
. Computed bills, made adjustments, collected payments, and
checked guests out of hotel.
. Assisted in preparing breakfast for guests and appetizers
for Manager's Reception.
. Processed credit cards and checks, posted charges, counted
cashier's bank, completed cashier's shift report, and
prepared shift deposit.
. Resolved guest complaints and ensured guest satisfaction.
. Created and maintained rate book for the front desk.
. Worked closely with Director of Sales with rate increases
on LNR's.
. Reserved meeting room for corporate functions.
2000 to 2006 CABANA CLUB APARTMENTS (Tax Credit Property) Miami,
Florida
Assistant Leasing Manager (2005 to 2006)
. Responsible for short turn-around availability of
apartments (340 Units).
. Provided resident services including maintenance requests
and resident activities.
. Screened rental applications and qualified potential
residents.
. Provided tours of apartments and community to potential
residents.
. Prepared lease contracts for qualified potential residents
and annual renewals.
. Posted monthly rent payments.
. Organized monthly reports.
. Prepared daily deposits.
. Maintained records of phone log and visitor log.
. Planned weekly schedule for office staff of four employees.
Leasing Representative P/T (2000-2005)
. Prepared lease contracts for yearly renewals.
CARMELO GARCIA-SOLIS, III
Page Three
1998 to 2000 AMT
Miami, Florida
Clerical / Jr. Planner P/T
. Data entry.
. Assisted head planner in maintaining aircraft paperwork in
proper order.
. Maintained parts rack in order.
1993 to 2005 FGC ENTERPRISES INC. (36 Hole Golf Course)
Miami, Florida
Assistant Manager
. Managed day-to-day activities at the Fontainebleau Golf
Course.
. Performed opening and closing procedures.
. Maintained driving range and golf carts.
. Hired, trained, scheduled, and supervised staff of 12.
. Organized afternoon golf leagues.
1986 to 1992 DAVID WILLIAM HOTEL
Coral Gables, Florida
172-Bed Hotel
Front Desk Manager (1990 to 1992)
. Managed and scheduled front desk, valet, and luggage
service personnel.
. Coordinated daily guest arrivals and departures.
. Answered switchboard (PBX) and performed reservations.
. Performed night desk audits, front office morning and
evening bank deposits, group check-ins and billings.
. Oversaw hotel security functions.
Front Desk Day Clerk (1987 to 1990)
. Performed extensive guest services including registration,
reservation, switchboard operation, message transmission,
and daily posting of restaurant and lounge charges.
. Prepared daily telephone reports including posting and
balancing.
Night Auditor (1987)
. Balanced daily operations.
Valet / Bellman (1986)
SKILLS: Opera PMS, Yardi System, Holidex
LANGUAGES: English, Spanish
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