Customer Service Manager

Kamau Muingi

Ruai,Embakassi,Nairobi,Kenya.

Nairobi, Nairobi Area 14769-0010

Phone: 254*********

Cell: 254*********

E-Mail: *******@*****.***.

Summary.

Moral welfare and recreation technician with over ten years experience providing

customer related services. Having worked nationally and abroad I believe has

expanded my dimension hence improving my ability to maintain customer satisfaction,

build clientele,meticulous,excellent at juggling multiple tasks and working under

pressure.

Skills

Excel in customer relationship

Proficiency in time keeping

Team liaison

Strong verbal communication

Conflict resolution

Quick learner

Computer proficient

Listening skills

Health science

First aid

Gym equipments

Organized

Process implementation

Social perceptiveness

Accomplishments:

Protective Services-

Applied safety procedures and policies as outlined in Department Safety Manual.

Customer Service-

Consistently received positive remarks from clients when they did their

Planned and managed monthly calender which featured various recreation activities.

It was a success.

Experience:

January 2013-Present.

Dyncorp International

Material control specialist.

Coordination of company and customer materials and tooling to maintain a constant and accurate

inventory.

.Ensure materials are properly stored and secure in an orderly manner consistent with established

company and customer procedures.

.Properly receive, stock, ship, count, verify and handle all recoverable, expendable, consumable and

tooling inventories.

.Check received goods to ensure correct identification and quantities.

.Ship materials to vendor and/or customer as required with proper documentation.

.Ensures shelf life and Hazmat materials are properly managed.

.Order material for proper resolution to inbound discrepancies.

.Ensure all unserviceable, rotable and repairable parts are properly accounted for and returned to the

customer or designated vendor in a timely manner.

.Maintain accuracy of inventory on customers' computer based material systems.

.Maintain a good rapport with customer and support positive customer relations.

.Review item usage rates for inventory quantity adjustments or possible return to customer master

inventory.

November 2011 to January 2013

Dyncorp International

MWR Technician.

Provides exercise guidance,prescription,and supervision to MWR users.

Plans,and assigns work of host country national attendants in MWR facilities.

Monitors and organize the use of MWR facility computers,phones,and other office

equipments.

Arranges maintenance and provides very basic technical support for MWR facility

computer hardware and software.

Maintain monthly health bulletins boards and educational materials.

Provide management assistance.

Teaches group exercise classes.

January 2006 to January 2011

Takids School of Martial Arts

Team manager.

Organize and empower the club.

Tracking activities and attendance.

Billing and budgeting.

Marketing the sporting activities.

January 2004 to January 2006

Takids School of Martial Arts

Coach.

Session planning for client and lessons to be undertaken.

Teaching basics sparring skills and tactics :- attacks and counter attacks.

Designing exercise lessons through use of free weights,resistance machines and

benches.

Motivation,anxiety,stress management,flow,emotional control for clients.

Advising clients on basic knowledge in human anatomy.

Teaching basic self defense techniques & tactics.

Teaching self control and discipline.

January 1997-December 2003

African Heritage Store

Cashier.

Enter purchase into register to calculate total purchase.

Accept cash,checks,bankcards for payment and complete transaction according accomplished

procedures

Counts money,gives change and issue receipt for money received.

Calculate discount.

Maintains sufficient amounts of change in cash drawer.

Balances cash drawer and receipt;documents discrepancies.

Trains new cashiers.

Assist customers in locating specific items.

Keeps register area neat and stocked with necessary supplies.

Assist other areas of store,such as clean-up,shelf-stocking and displaying merchandise in an orderly

manner.

Education and Training.

21/11/1996- St. Edward High School

12/24/2003 -Uniafric School of Martial Arts Nairobi, Nairobi

Certificate in Black belt Basic Taekwondo

06/16/2006- Takids School of Martial Arts & Fitness Nairobi, Nairobi

Certificate in kick boxing

06/12/2012 -Unity Driving School (Forklift Operator)

Additional Information

MUINGI WA KAMAU RESUME

Date of birth June,01,1978

Contact this candidate