Customer Service Sales

Deborah McMillan

*** **** ****** **

Franklin, Ma. 02038

Cell: 774-***-****

E-Mail: ********@*****.***

Summary

Organized, independent worker with strong time-management skills. Meticulous, excellent at juggling

multiple tasks and working under pressure. Broad industry experience includes Customer Service and

Finance. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Highlights

• Detail oriented • Large cash/check deposits

• Verbal communication skills • Courteous demeanor

• Organizational skills • Customer service

Accomplishments

• Operated computers programmed with accounting software to record, store, and analyze

information.

• Classified, recorded and summarized numerical and financial data to compile and keep financial

records.

• Checked figures, postings and documents for correct entry, mathematical accuracy and

proper coding.

• Provided required weekly, monthly and quarterly reports listing receivables figures.

• Performed administration tasks such as filing, developing spreadsheets, faxing reports,

photocopying and scanning documents for inter-departmental use.

Experience

December 2008 to January 2013

Triumph Learning / dba Buckle Down Publishing

Littleton, MA

COLLECTIONS ANALYST

Executed accounts receivable reporting enhancements and reconciliation procedures. Research and

resolve any funds that arrive that cannot be posted. Maintain accurate credit/collection files and collection

notes for each customer account. Reviewed collection reports to determine the status of collections and

the amounts of outstanding balances. Reconstructed accounting records from customer checks and cash

receipts. Assist other departments with any A/R related questions and concerns. Effectively secure

prompt payment from customers while using good judgment/sensitivity. Coordinated the approval or

rejection of lines of credit. Process check refunds and credit card refunds. Verifying customer payments

such as checks,credit cards and EFT/ACH. Place accounts on credit hold. Run and review credit hold

reports multiple times daily. Contact customers if necessary to remedy accounts in excess of their

assigned credit limits. Review with A/R manager any related orders on hold. Review monthly aging and

make collection calls. Performed debit, credit and total accounts on computer spreadsheets/databases,

using specialized accounting software. Maintain customer sales tax exempt certificates.

January 2003 to December 2008

Triumph Learning

Littleton, MA.

CUSTOMER SERVICE SUPERVISOR

Promptly responded to inquiries from staff, upper management as well as customers via mail, phone, e-

mail and fax. Interacted with customers to expedite orders . Received multiple reviews acknowledging my

level of dedication to excellent customer service. Implemented new procedures for streamlining and

improving the customer service department as well as customer satisfaction. Over saw the processing

and mailing of daily invoices to customers. Handled all Credit card transmissions to and from the bank.

Ran and printed daily shipping reports as well as order entry reports and backorder reports. Worked

closely with the accounting department on invoicing and shipping to customers with credit issues.

Supervisor calls in coming and out going. Negotiate customer disputes to resolution. Working closely with

the customer service staff on daily work flow and phone coverage. Worked closely with the sales force to

enter orders for key territories. Confirmed order ship dates and forwarded tracking information to

customers or sales as requested.

Contact this candidate