Customer Service Representative

M O N TOYA, JE M I LYN M E N DOZA

San Joaquin, Sta. Ana., Pampanga, 2022, Philippines

Email: **************@*****.***

Tel: 63- 045- 409-9763(Home), 091********(Mobile)

Employment History

1. Sutherland Global Services Inc.

Aug 2011 Jul 2012

Position Title : Customer Service Associate/Technical Support

(Level)

Specialization : Customer Service/ Technical

Role : Customer Service - General

Industry : Call Center / IT-Enabled Services / BPO

Work : Resolving internet connection issue of customers including billing,

Description troubleshooting and order placing for internet.

2. Teletech Customer Care Management Philippines Inc.

Oct 2008 May 2010

Position Title : Custmoner Service Representative (1-2 Yrs Experienced Employee)

(Level)

Specialization : Customer Service

Role : Customer Service - General

Industry : Call Center / IT-Enabled Services / BPO

Work : Customer service is the ability to provide a service or

Description product in the way that it has been promised"

"Customer service is about treating others as you would like to be treated yourself"

"Customer service is an organization's ability to supply their customers' wants

and needs"

"Customer Service is a phrase that is used to describe the process

of taking care of our customers in a positive manner"

"Customer Service is any contact between a customer and a company,

that causes a negative or positive perception by a customer"

English Tutor for Korean: Angeles City, Pampanga

Educational Background

Graduation Date: 2004

Bachelor's/College Degree of Commerce

Major : Computer Science

Institution/College : University of the Assumption,

City of San Fernando, Pampanga, Philippines

Skills

Proficiency Skills

Intermediate computer skills microsoft (word,excel powerpoint)

Personal Particulars & Preferences

Date of Birth : 23 Sep 1982

Nationality : Filipino

Gender : Female

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