Mark A. Zapatka
** ******** ****** ( Newington, CT 06111 ( (c) 860-***-**** (
***********@***.***
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OPERATIONS EXECUTIVE
Director of Operations
Results oriented, executive level operations professional with emphasis on
process improvement, cost containment and employee involvement. Has
continuously achieved superior results by directing cross-functional teams,
establishing effective change management philosophies and implementing
contemporary process improvement techniques such as Lean Manufacturing.
Successfully integrated Big 6 consultative methodologies with real time
operational issue identification and solution driven management activities.
Career Highlights
. Led company through a Lean Initiative and designed, facilitated and
implemented a series of 9 Kaizen events that incorporated the main
departments/functions throughout the corporate facility.
. Through continuous improvement efforts over 11 year period, was able
to absorb labor attrition of 48%, while sales increased by 15%+ (not
adjusted for downward pricing) during the same period.
. Drove Cost-of-Goods-Sold initiatives where savings exceeded
$425,000 over two year period.
. Reduced inventories by 27% ($1.0M) while improving on-time performance
by nearly 10% within a year.
Core Competencies
Lean Manufacturing "Open Book" financials Industrial/Technology
sales
Product Management Consulting & Business planning Relationship
development
Global Mfg. strategy Change Management Driving ownership
culture
Professional Experience
Keeney Manufacturing, Newington, CT
2008 to present
$150M+ privately held corporation, with 500+ employees worldwide, that is a
global manufacturer and distributor of plumbing products.
Plant Manager - CT Operations
Managed Manufacturing, Engineering, R&D, Quality, Maintenance
and Facilities, reporting directly to Executive VP.
. Developed and implemented a Lean Manufacturing strategy that
placed over 1/3 of employees into Kaizen events in
the following areas: Packing and Assembly, Marketing
Quotations and Response Metrics, Injection Molding
and Kanban Inventories, Brass Fabrication and Set-up
Reduction, Plating Operations, Warehousing and Efficiency
Metrics, New Product Introduction, Toolroom layout for New
Product Development, and SKU Consolidation.
. Able to absorb a 29% labor reduction over the course of 3
years by eliminating waste throughout the various
manufacturing processes and improving labor efficiencies,
while maintaining customer fulfillment rates that were the
highest in the industry (98
Reflexite Americas, New Britain, CT
1996 to 2008
$35M division (largest) of a $90M, 500 employee, global corporation that is
an employee-owned manufacturer of reflective film safety products (Top 15
Small Companies for 2007 - Wall Street Journal).
Director of Operations - The Americas
Directed Manufacturing, Engineering, Maintenance, Material
Flow, Facilities and Customer Service, while reporting
directly to company's President, helped to create and implement
Global Manufacturing Strategy with corporate senior management,
responsible for helping to develop and maintain ownership
culture through participation on Board of Directors of
New England ESOP Association, served on the management team
that ran the overall business.
. Developed operators into Team Leaders, taking the percentage
of attainment from 16% to 66%.
. Visited top customer base (20+ customers within a year) on
manufacturing "roadshow" initiative to support sales.
. Directed offshore outsourcing activities on low margin
product in excess of $1.5M that resulted in margin
improvement and acquisition of additional sales exceeding
$750,000.
U.S. Repeating Arms Co. (Winchester Rifles and Shotguns), New Haven, CT
1993 to 1996
Long-standing producer of quality firearms (>$50M sales).
Product Manager
Implemented mechanisms to maintain control of $4M budget, led staff of 8
(management) and 80+ (hourly) personnel in shaping and finishing
operations to supply assembly of all product lines, coordinated technical
resources in design and development of new processes, planned and
implemented action on all present and future capital/manning
requirements, layout of new facility.
. Reduced space utilization by over 70% with new factory layout
configuration.
. Improved finishing lead times (bottleneck) through eliminating
transportation and quicker drying process.
Scott & Daniels Inc., Portland, CT 1991 to 1993
A progressive manufacturer of folding cartons (<$5M sales).
Production Planner, Departmental Supervisor and Process Improvement Manager
Scheduled production for plant wide operations, design and led employee
involvement programs, worked closely with Quality Control to monitor and
improve Finishing Department performance, provided training for
understanding of World Class Manufacturing concepts, facilitated weekly
supervisor's status meetings, interfaced with customers to explain
company's manufacturing process advancement.
. 48% set-up reduction in external elements alone (chipboard
press/diecut process).
. Implemented new process for printing/cutting press die modifications
that increased throughput and reduced space requirements by over 40%.
. Led printing team to identify process improvements leading to scrap
reduction, improved throughput and quicker offset press plate
turnaround.
Andersen Consulting (known currently as Accenture), Hartford, CT 1988 to
1991
Highly respected market leader among international management consulting
firms (>$100M sales).
Senior Consultant: Manufacturing and Change Management Services divisions.
JIT Projects - managed projects incorporating: set-up reduction,
cellular design, kanban systems, reductions in
inventory, lead times, work-in-process and space requirements,
product oriented sub-plants.
Instructional Design - developed performance based training, film
and script instructional videos, advised and
instructed on nominal group techniques.
Systems Design and Installation - determined design issues and
transformed them into completed design specifications, customized
software to fit client's system environment, tested programs and assist
in conversion of the new system.
Client results: (e.g. General Electric, Electric Boat, Sargent, Marlin
Firearms, Scott & Daniels)
. Inventory and lead times cut by 75%, Work-in-process slashed by 60%.
. Customer service level (on-time deliveries) went from 65% to over 90%.
. Reduced labor requirements by 24%.
Professional Affiliations & Associations
Executive Vice President - New England Chapter of the ESOP (Employee Stock
Ownership Plan) Association.
President - Rebuilding Together of New Britain, Inc. (largest national
organization repairing low income homes).
Classroom Consultant (8+ years) - Junior Achievement (teaching business
education to students grades K - 8).
Education & Professional Development
M.S. Management (Production & Operations Management concentration)
Rensselaer Polytechnic Institute
Lally School of Management and Technology (GPA 3.9)
B.S. Management Engineering (Industrial Engineering concentration)
Worcester Polytechnic Institute
With distinction (GPA above 3.5)
B.A. Economics (GPA 3.1) College of the Holy Cross
Varsity football and baseball
References
Available upon request