Customer Service Sales

Gurpreet Chahal

***** ***** ******* ***** *********** CA 93311 661-***-**** **********@*****.***

Objective

Although i have extensive experience in the marketing industry,I love to learn and

am alawys up to a challenge to learn more under any situation. I get along well

with others, whilst also working efficiently on my own. I am seeking a position

where i can develop and excel while giving my best to an employer.

Skills Summary

1. 11. Top sales 19. Strong work ethic

Quick learner

2. 20. Accounting/Bookkee

Self-motivated performer

12. Customer

3. Goal-oriented ping

21.

Service Front-Office

4. Networking skills

13. Scheduling Operations

5. Customer service

14. Marketing & 22. Professional

6. Excellent people

Sales Presentations

skills

15. Troubleshooting 23. Strong verbal

7. Managing large

expert communication

crews

16. Good 24. Extremely organized

8. Listening skills

25.

multitasker Microsoft Office

9. Dependable

17. Cash 26. Team leadership

independent worker

management 27. File/records

10. Problem-solving

18. Strong team maintenance

skills

player

Professional Experience

Account MAnager & MANAGEMENT :

1. Organized weekly sales reports for the sales department to track product

success.

2. Earned management trust by serving as key holder, responsibly opening and

closing store.

3. Described product to customers and accurately explained details and care of

merchandise.

4. Managed team of 6 of professionals.Trained new employees by providing

knowledge of specific store tasks and policies.

5. Partnered successfully with Home Depot, Sam's Club and Costco to produce

positive outcome in sales.

6. Hired and trained 25 plus members on my team.

7. Served as mentor to junior team members nation wide.

8. Trained, coached and mentored staff to ensure smooth adoption of new program.

9. Develop and implement strategic marketing plan for business:

retail & sales :

1. Consistently hit and exceeded sales goals by 20%.

2. Answered questions regarding the store and its merchandise.

3. Planned and led three training sessions to promote sales team professional

development and sales goal reinforcement.

4. Demonstrated use and care of merchandise.

5. Assisted customers with store and product complaints.

6. Greeted customers and ascertained customers' needs.

7. Computed sales prices, total purchases and processed payments for over 8

years

CUSTOMER SERVICE :

8. Implemented new processes and systems for improving customer service

satisfaction.

9. Recommended, selected and helped locate and obtain out-of-stock product

based on customer requests.

10. Answered questions regarding store and products, while maintaining knowledge

of current sales and store promotions.

11. Trained new employees by providing knowledge of specific store tasks and

policies.

12. Cashier

13. Helped drive sales goals and achieve monthly quota figures.

14. Monitored cash drawers in four checkout stations to ensure adequate cash

supply.

Employment History

APPIELD PREPECTION – Simi Valley, Ca

Marketing- Telemarketing, May 2012-Dec 2012

PRESTIGE IN STORE MARKETING. – Sherman Oaks, CA; Los Angels, CA

Account Manager/Management, Feb 2011 to March 2012

PERFUME GALLERY – Woodland Hills, CA

Sales Rep/Key Holder, May 2009- Feb 2010

FRY’S ELECTRICS- Woodland Hills, CA Customer

Service, Feb 2008 – April 2009

Education

REGAN CAREER INSTITUTE- MONTEREY PARK, CA

PHLEBOTOMY CERTIFICATE- 02/2013- 02/2015

1. EXTERNSHIP 40HRS, CPR

PIERCE COLLEGE – Woodland Hills, CA

Psychology Major –Jan 2010 – 2013

STOCKDALE HIGH SCHOOL- Bakersfield, CA

Student- Aug 2002 – May 2006

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