Customer Service Human Resources
Resume:
Rodney L. Feimster
**** ****** **. **** *****, AR 72903 479-***-****
**************@*****.***
I am a motivated individual looking for a position in Human Resources that
will allow me to utilize my skills to further develop an organization to
have the highest standard of quality, safety, organizational excellence,
and employee engagement.
Specialties
o New Hire Orientation
o Training and Development
o Employee Engagement
o FMLA/ADA/EEOC/AA
o Workers Compensation
Professional Experience
R.L.F. Staffing - Fort Smith, AR
Driver Staffing Agency
11/2011- 6/2013
President/Owner
Key Responsibilities
o Create value for clients by providing safe, qualified Class A and B
drivers.
o Recruit, prescreen, and interview quality driver candidates to
present to companies.
o Increase company sales revenue and profits.
o Perform FMCSA required driving, criminal and employment background
checks.
TEC Staffing - Fort Smith, AR
Employment Staffing Agency
5/2012 - 12/2012
Customer Service Agent
Key Responsibilities
o Provide Customer Service to Goodyear Commercial Tire account
holders.
o Call Center experience providing tire maintenance solutions for
FleetHQ customers and clients.
Dancor Transit, Inc. - Van Buren, AR
Transportation Company.
10/2004 - 2/2012
Assistant HR/Claims/Maintenance Manager
Initially hired to monitor the maintenance needs of company vehicles and
control cost of the Maintenance Department. It is my responsibility to
train Maintenance employees to become more efficient and productive. I
was responsible for training Breakdown Supervisors. I was also
responsible to ensure safety in three company maintenance shops and
vehicle parts ordering.
Key Responsibilities
o Interpret employment applications by reviewing Driving, Criminal
and Employment background reports.
o Participate in unemployment claim hearings with the Tribunal
Council.
o Onboard new employees; organize and perform New Driver
Orientations.
o Responsible for OSHA 300 reporting.
o Conduct Quarterly Driver Safety Meetings.
o Insure injured employees are treated properly and placed in a light
duty work program.
Sterling Life Insurance - Fort Smith, AR
Insurance Sales
10/2003 - 7/2004
Sales Agent
o Sold Medicare Supplements and Life Insurance in the Senior Market.
o Cold calling potential clients to determine insurance needs.
o Gained solid experience in communications and further developed key
customer relations skills.
USA Truck, Inc. - Van Buren, AR
Transportation Company.
2/2000 - 7/2002
Management Trainee Focused in Safety and Recruiting
Hired as a Management Trainee and spent the majority of my time in the
Safety and Recruiting Departments. I revised the company's Emergency
Response Guide and Drug/Alcohol Policies. I was able to expand the
regulation on Drug and Alcohol usage and possession on company properties.
Key Responsibilities
o Worked as a Night Dispatcher for one year. Gained valuable
knowledge of customer service and how to apply train various
situations.
o Trained over the road with a Company Driver and experienced the
security measures crossing into Canada.
o Performed as a Fleet Manager where I was responsible for the daily
movement of 55 drivers and the scheduling of appointment times.
Education
Webster University
M.A. Human Resources Management 3.67 GPA
Fort Smith, AR
March 2011-May 2013
Arkansas State University-University Center
B.S. Business Administration
Fort Smith, AR 72901
1997-1999
Westark College
A.A. Business Administration
Fort Smith, AR 72901
1994-1997
References are available upon request
Contact this candidate