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Customer Service Human Resources

Location:
Farmington, AR
Posted:
August 16, 2013

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Resume:

Rodney L. Feimster

**** ****** **. **** *****, AR 72903 479-***-****

ab4ubt@r.postjobfree.com

I am a motivated individual looking for a position in Human Resources that

will allow me to utilize my skills to further develop an organization to

have the highest standard of quality, safety, organizational excellence,

and employee engagement.

Specialties

o New Hire Orientation

o Training and Development

o Employee Engagement

o FMLA/ADA/EEOC/AA

o Workers Compensation

Professional Experience

R.L.F. Staffing - Fort Smith, AR

Driver Staffing Agency

11/2011- 6/2013

President/Owner

Key Responsibilities

o Create value for clients by providing safe, qualified Class A and B

drivers.

o Recruit, prescreen, and interview quality driver candidates to

present to companies.

o Increase company sales revenue and profits.

o Perform FMCSA required driving, criminal and employment background

checks.

TEC Staffing - Fort Smith, AR

Employment Staffing Agency

5/2012 - 12/2012

Customer Service Agent

Key Responsibilities

o Provide Customer Service to Goodyear Commercial Tire account

holders.

o Call Center experience providing tire maintenance solutions for

FleetHQ customers and clients.

Dancor Transit, Inc. - Van Buren, AR

Transportation Company.

10/2004 - 2/2012

Assistant HR/Claims/Maintenance Manager

Initially hired to monitor the maintenance needs of company vehicles and

control cost of the Maintenance Department. It is my responsibility to

train Maintenance employees to become more efficient and productive. I

was responsible for training Breakdown Supervisors. I was also

responsible to ensure safety in three company maintenance shops and

vehicle parts ordering.

Key Responsibilities

o Interpret employment applications by reviewing Driving, Criminal

and Employment background reports.

o Participate in unemployment claim hearings with the Tribunal

Council.

o Onboard new employees; organize and perform New Driver

Orientations.

o Responsible for OSHA 300 reporting.

o Conduct Quarterly Driver Safety Meetings.

o Insure injured employees are treated properly and placed in a light

duty work program.

Sterling Life Insurance - Fort Smith, AR

Insurance Sales

10/2003 - 7/2004

Sales Agent

o Sold Medicare Supplements and Life Insurance in the Senior Market.

o Cold calling potential clients to determine insurance needs.

o Gained solid experience in communications and further developed key

customer relations skills.

USA Truck, Inc. - Van Buren, AR

Transportation Company.

2/2000 - 7/2002

Management Trainee Focused in Safety and Recruiting

Hired as a Management Trainee and spent the majority of my time in the

Safety and Recruiting Departments. I revised the company's Emergency

Response Guide and Drug/Alcohol Policies. I was able to expand the

regulation on Drug and Alcohol usage and possession on company properties.

Key Responsibilities

o Worked as a Night Dispatcher for one year. Gained valuable

knowledge of customer service and how to apply train various

situations.

o Trained over the road with a Company Driver and experienced the

security measures crossing into Canada.

o Performed as a Fleet Manager where I was responsible for the daily

movement of 55 drivers and the scheduling of appointment times.

Education

Webster University

M.A. Human Resources Management 3.67 GPA

Fort Smith, AR

March 2011-May 2013

Arkansas State University-University Center

B.S. Business Administration

Fort Smith, AR 72901

1997-1999

Westark College

A.A. Business Administration

Fort Smith, AR 72901

1994-1997

References are available upon request



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