Sales Manager

BETSY LUCAS

**** ******** ****. ******* ****, CA 94928 626-***-**** l ****.*****@*******.***

OBJECTIVE

Experienced Hospitality, Hotel, Sales &Marketing Leader and Management Professional seeking a challenging, rewarding

long-term career with a successful, established hotel corporation. Enjoy quality, interesting work environment where I can

make a difference and contribute to the success of the company, team members, and myself. Willing to relocate.

SKILLS PROFILE

Excellent Customer Satisfaction, Problem-Solving, and Public Relations skills

Superior Negotiating skills

All Administrative skills

Self-Motivated, Creative

Good Organizational skills

Multi-Tasking

Detail and Goal Oriented

E M P L OY M EN T H I S TO RY

M anager, Co-Manager, Holiday Retirement 4/26/2010 5/18/2012

Salt Lake City, UT, Seattle, WA, Palmdale, CA

Oversaw all aspects of 55+, 114 Unit Retirement Community, including 150 Residents and a staff of 30

Managed Operations of 10 departments, including Housekeeping, Front Office, Sales & Marketing, Transportation,

Reservations, Leasing, Kitchen, Servers, Maintenance, Events

Heavy Marketing, Sales,(by phone, and in person), Negotiating and Public Relations

Forecasting, Planning, Formation, Attainment and Surpassing Sales Goals

Ensured the well-being and satisfaction of Residents

Responded to Emergencies

Entertainment, Activities and Event Planning and Execution

Supervised Meal Services, which included socializing with Residents and Prospective Residents

Conducted Community Tours

All Administrative Duties

Community Visits for Public Relations, Follow-up,Set Tours, Establish Contacts

Established and maintained good personal and professional relationships

*RECEIVED NUMEROUS AWARDS FOR OPERATIONAL EXCELLENCE, BUDGET, OCCUPANCY, CUSTOMER

SATISFACTION

O wner, Lucas Consulting

11/23/2007 3/15/2010

Texas and California

Political Consulting

Coordinated and Managed Signature-Gathering Petition Drives to get issues

o n the ballot

P age 2 Betsy Lucas Resume

Hired, Trained, Coached, Motivated, and Oversaw Staff of 300

Liaison between Company and Proponents

Office Management

Implemented Bonus Incentives Programs

Won Award for Outstanding Performance

Assistant Operations/Office Manager, Don the Beachcomber

01/15/2002-11/01/2007

Honolulu, Hawaii

Reservations, Front Desk, Concierge

Supplies Ordering and Inventory

Supervised and Managed Staff of 30

All Administrative Duties; Hiring, Training, Performance Reviews, Payroll, Coaching, Scheduling

Risk Management

Head of Safety Committee

Daily Cash Auditing

Restaurant Co-Manager for Prestigious Houstonian Hotel

02/06/1998 - 01/10/2002

Houston, TX

Hired, Trained, Supervised Staff of 8

Maintained Quality Talent Team

Inventory and Ordering Supplies

Assisted with Budget, All Administrative Duties

Cash Auditing

Floor Supervisor

Quality Control

Previous Additional Experience

Retail Sales, Including Furniture and Interior Design

Outside Sales

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