Customer Service Sales

NORENE ERNST

Email: *******@*****.***

Cell: 949-***-****

Management

Summary: A uniquely qualified professional with diverse experience in

customer service, account representation, people skills, sales, and

successful small business ownership, all the while emphasizing honesty,

quality, great service by going the extra mile for customers, thus striving

to be in the top producers of a company with integrity.

Strengths and experience:

Supervisory experience

Money handling and trustworthiness Active listening

and communicating

Creative problem solving Organizational Skills,

Neatness

Leadership Skills Sales Experience

Responsible, with little/no supervision Small business

ownership

Experience with business owners Hard worker

EXPERIENCE

LINCOLN SELF STORAGE, Orange, CA 2010 -

2012

(A premium self storage company in Orange, CA with revenues between

$1Million and $1 Million)

Manager of 2 facilities, Lincoln Self Storage 926 units, Rio Vista Boat &

RV Storage 125 units

. Increased revenue by 5% in both facilities by developing each sales lead

& following up

. Decreased the turnover of units by 5%, increasing customer satisfaction

. Oversaw daily banking procedures for $2,000 to $8,000 daily

. Managed and trained 3 employees

. Developed additional leads by training on phones skills

. Research, organize, prepare, execute and collect funds from public

auctions for vehicles and storage units to bring to regulatory compliance

standards for the state of California

. Collected applications and DMV records for

LONG BEACH CITY COLLEGE, Long Beach, CA 2009 - 2010

(Leading college throughout the United States)

Receptionist for Small Business Development Center

Handled phones with a friendly demeanor

Stressed good customer service and resolving issues

Greeted business owners and escorted them to their proper destination

Handled many special projects: holiday cards for 15,000, called business

owners for special classes, etc

Basic computer skills, familiar with Microsoft Word and Excel, etc.

POUCH SELF STORAGE, Fountain Valley, CA 2009 - Sept

2009

(Storage Facility with revenues of approximately 1 Million)

Manager

Sales both over the phone and in person, filling out contract with

great detail and accuracy

Telephone support, answering questions, booking appointments

Responsible for end-of-day banking, deposit slips, counting money,

traveling to bank

Keeping the facility clean and organized

ED ERNST FINE FURNITURE, Orange, CA

2006 - 2009

(Successful small business spanning 25 years designing & building custom

furniture for interior designers and homeowners)

Office work and furniture making

Organized and maintained office records, prepared for taxes and

meeting with CPA

General support, answered phones, assisted as needed with sanding and

woodworking

KNIT TOGETHER, Long Beach, CA 2001 -

2006

(A successful knitting store teaching classes in knit and crochet)

Owner

Organized and taught knitting and crocheting in a classroom

situation, ranging from a few to 20

Taught knitting at Longfellow Elementary School to fourth and fifth

graders

Taught at Michael's arts and craft stores

Also provided private lessons

Computer Skills:

Microsoft Office, Word, PowerPoint, Excel, and Access

Microsoft Windows and Outlook

Type 50 WPM, 10 key by touch

Education/Training:

Pacific Gateway Workforce Investment Network, Long Beach, CA

Career Enhancement, 2013

Microsoft Office

Word, Excel, PowerPoint and Access 2013

Excel Training, 2012

Muskegon Community College, Muskegon, MI - General Coursework

Volunteer Work:

Meals on Wheels, Lakewood CA

Contact this candidate