Customer Service High School

Shiteria Smith **** Edenfield Road Apartment #*** Jacksonville, Florida 32277 904-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

Over five years of experience in customer service, and peer education. Other qualifications include advance office assistant; encouraging individual growth; maintenance of confidential records; follow-up services; multi-task; referral services; excellent oral and written communication skill.

Professional Experience

Employment History

Trinity Deliverance Worship Center, Jacksonville, Florida

January 2011 to present

Position: Clerical Support

Responsibilities included: Scheduling, Filing, Coping, Basic Book Keeping, Data Entry, Answering Phone Inquiries, working in the call center after hours and directing calls as needed, call all “no shows”, Performed reminder calls, Kept reception area clean and tidy, Making inventory and ordering all office supplies, accepted payments as required, greet clients/vendors, or/and patients, Confirmed appointments, Changed client/patient/vendor personal/contact information as required, Recorded minutes from meetings, Processed Financial arrangements, recorded time sheets as followed etc.

Converges, Jacksonville, Florida

October 2012 to June 2013

Position: Customer Services Representative II

Responsibilities included: Inbound call processing; verification of billing status; created new accounts; processed orders to ensure completion; track call flow; document system processes. Monitor switchboard minimum of 3 lines to a call center.

Telemarketing Worship Center of Jacksonville, Florida

May 2009 to August 2011

Position: Customer Services

Responsibilities included: Inbound call processing; process organization donations; created new accounts; process tax log of donations received; switch board operator.

Education:

A Phillip Randolph

High School Diploma

Graduation: June 3, 2011

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