Customer Service Manager

MarlA R. reed

**** ***** **** **** ( Morgantown, WV 26508 304-***-**** (

*********@*******.***

Office Manager/Administrative Assistant

Dedicated and technically skilled business professional with a versatile

administrative support skills set developed through over 25 years'

experience as an office manager, legal secretary, and administrative

assistant.

Excel in resolving employer challenges with innovative solutions, systems

and process improvements proven to increase efficiency, customer

satisfaction and the bottom line.

Thrive in an environment requiring adaptability to changing duties,

management of time, and organization and follow-through of projects or

programs.

Offer advanced office skills including maintaining websites, planning

meetings/conferences, and public presentations while building project

integrity through established protocol, guidelines and/or policies.

Key Skills

CITI Conflicts of Interest & Report & Document Records Management

Ethics Certification Preparation Meeting & Event Planning

(IRB-required) Accounts Website Maintenance

Microsoft Office Suite Payable/Receivable Expense Reduction

2003-2010 Grants Review, Budget Nonprofit Staff Member

Office Management Preparation

Policies & Procedures Manuals WVOSP Blue Sheets

Experience

WVU Research Corporation, Morgantown WV 02/13 - Present

Administrative Assistant - Lane Department of Computer Science & Electrical

Engineering

. Performs routine clerical and administrative functions to assist the

Center for Identification Technology Research (CITeR) leadership with

preparation and provision of services.

. Performs activities in support of core business operations (i.e.

procurement, finance, general operations and office support) to assure

customer service and compliance.

. Provides program, as well as direct internal and external client

support services, responds to inquiries and independently resolves

matters of low to moderate complexity

. Schedule appointments and assist in the successful completion of

biometric research studies.

. Makes arrangements (scheduling, accommodations, set-up, catering,

presentation materials, audio/visual needs, etc.) for various

functions hosted by the CITeR.

. Assists with coordination of itineraries and travel arrangements,

completing required procurement and travel documents.

. Assembles meeting materials, handouts and other materials.

. Logistician attending meetings to hand out materials and assist as

needed during meetings or training sessions

. Arranges conference calls, schedules meetings.

. Orders supplies and equipment in accordance with expenditure

guidelines established by the granting agency and internal policies

. Ensures accuracy of all financial information submitted and resolves

any discrepancies or problems that arise through internal and external

resources.

. Collects, verifies accuracy, records, maintains in various formats,

and computes data for reference and basic reports.

WVU Mountaineer Temps, Morgantown WV 05/12 - 01/13

Administrative Secretary Senior - Lane Department of Computer Science &

Electrical Engineering

. Performs routine clerical and administrative functions to assist the

Center for Identification Technology Research (CITeR) leadership with

preparation and provision of services.

. Performs activities in support of core business operations (i.e.

procurement, finance, general operations and office support) to assure

customer service and compliance.

. Provides program, as well as direct internal and external client

support services, responds to inquiries and independently resolves

matters of low to moderate complexity

. Schedule appointments and assist in the successful completion of

biometric research studies.

. Makes arrangements (scheduling, accommodations, set-up, catering,

presentation materials, audio/visual needs, etc.) for various

functions hosted by the CITeR.

. Assists with coordination of itineraries and travel arrangements,

completing required procurement and travel documents.

. Assembles meeting materials, handouts and other materials.

. Logistician attending meetings to hand out materials and assist as

needed during meetings or training sessions

. Arranges conference calls, schedules meetings.

. Orders supplies and equipment in accordance with expenditure

guidelines established by the granting agency and internal policies

. Ensures accuracy of all financial information submitted and resolves

any discrepancies or problems that arise through internal and external

resources.

. Collects, verifies accuracy, records, maintains in various formats,

and computes data for reference and basic reports.

West Virginia MEP (through Manpower), Morgantown WV 01/12 - 04/12

Office Assistant

. Provide administrative support to the West Virginia Manufacturing

Extension Partnership to include

. Answer phones, filing, coordinating and scheduling meetings with Board

of Directors

. Transcribe Board meeting minutes and finalize

. Make travel arrangements and audit travel reimbursement requests

. Purchase office supplies

. Using Quickbooks 2011, prepare customer invoices, reports and other

documents; and create, track and file bills and payments for vendors;

reconcile bank accounts and biweekly payroll.

Manpower, Morgantown, WV 09/11-04/12

Robert Half International (RHI)/Office Team Denver, CO 01/08-12/10

Office Support Professional/Accounting Clerk

. Working for Manpower in temporary assignments at various employers

such as Swanson Industries and WV Choice

. Worked for RHI/Office Team as Office Manager and customer service

professional on long- and short-term assignments for various employers

such as Behre Dolbear Group and the Denver Convention Center

Biofuel Energy LLC, Denver CO 2006-2007

Office Manager/Executive Assistant

. Prepare invoices, report, memos, letters and other documents using

word Microsoft Office Suite - Excel, Powerpoint, Publisher and

Quickbooks

. Made travel arrangements either online or through contracted travel

agent for President, CEO and others as needed

. Assisted in the selection of company domain name, logo design and

website design and implementation. Regularly maintained website as

well as troubleshooting computer network problems

. Coordinated the cross-country move of company; set-up the complete

administrative infrastructure, including employee files, manuals,

benefits, hiring and terminations, recruiting, payroll, etc.

. Conducted internet research of articles and companies related to

alternative fuels, especially ethanol

. Received guests, opened mail and distributed as appropriate

. Organized, planned and attended meetings as required

. Key contact between CFO and banking officers as well as auditors

. Provided support to the General Counsel, the CFO, CEO & COO, and

company president

Kleimann Communication Group Inc., Washington DC 2005-2006

Office Manager/Executive Assistant

. Responsible for building maintenance and general office operations

. Selected and built relationships with service vendors and negotiated

contracts with contractors

. Reevaluated existing contracts and renegotiated as necessary

. Ordered and maintain supplies inventory

. Provided administrative support to include calendaring and meeting

scheduling, writing correspondence, reviewing and editing documents

. Planned staff retreats and scheduled meetings

. Worked closely with human resources director and accounting clerk in

coordinating this virtual office.

. Directly communicated with and supported the Board of Directors and

membership of the affiliate nonprofit organization. Assisted with

conference planning and staffing

. Answered phones, opened mail and distributed as appropriate

. Organized, planned and attended meetings as required

Community Teachers' Institute, Washington DC 2002-2005

Program Coordinator

1. Worked closely with the executive director to develop, maintain,

evaluate, and disseminate programs, projects, and initiatives for the

organization

2. Primary responsibility for coordination and support of the recruitment

effort for Howard University's Transition to Teaching Program,

identifying, selecting, and attending career fairs and expos to recruit

teacher candidates for an alternative teacher certification program

3. Responsible for the administration of CTI programs, products, and

services based on a Community Teacher model to provide support and

assistance to schools, colleges, and community organizations interested

in creating community teacher programs

4. Coordinator and administrator of the Direct Student Services program

5. Initially hired as administrative assistant/office manager responsible

for vendor relations, ordering office supplies, files maintenance,

database creation, greeting visitors/guests, travel arrangements, and

providing assistance to the Finance Director

6. Maintained and updated website

Gospel Rescue Ministries of Washington, DC Inc., 2000-2002

Washington DC

Office Manager

7. Manage daily receipt, recording and deposit of $100,000 per month of

cash donations

8. Oversee the receipt, recording and distribution of $50,000 per year of

in-kind donations

9. Operating within budgetary considerations, process office supply

requests for all departments

10. Manage all company credit cards, including maintenance of records and

tracking usage

11. Supervising the driver and facilities manager, instrumental in

streamlining basic operations of organization

12. Provide support in finance area regarding review and submittal of

accounts payable

13. Routine office administration, including sorting and distribution of

incoming mail, drafting forms, employment handbook, general

correspondence

14. Frequent contact with donors, clients

Education/Training

Millington Central High School, Millington, TN 1973

College Coursework in Marketing/Sales, English, 1974-2004

Journalism, HR Management

Certificates of Completion for Workshops on 1986-2003

Supervision, Interview Skills, Customer Service

Satisfaction, Sales Techniques, Public Speaking

Berlitz Language School, Washington, DC (Spanish I & 2004

II)

Affiliations

Morgantown Chapter, NAACP, Secretary 2012-Current

Members of Diversity, Volunteer Coordinator 2011-Current

Member, Greater St. Paul AME Church 2011-Current

National Notary Association 1998-Current

Contact this candidate