Customer Service Quality Control

Berry Matlock

**** ******* *** ******

Mulvane, KS. 67110

*************@*****.***

316-***-****

Mission Statement

We the team will be successful at delivering quality work in a safe environment while keeping cost low, with integrity,

great attitude and determination.

Education

Graduate of Liberty Christian Academy Aiken, SC.

1 year (1995) Business management @ Nashville Tech.

1 year (2002) – Accounting @ Cowley College

Awards

Voted Best 2006 Customer Service of Wichita, KS. Apartment Association of Greater Wichita

Voted Best 2009 Customer Service of Wichita, KS. –Apartment Association of Greater Wichita

5 Year Award for membership of IREM

10 year Award for membership of IREM

High lights

Accounting– preparing and breakdown for taxes, auditing, quality control, customer service– coordinating

communication between our business and customers, having energy driven tactics, scheduling for services, excellent

problem solving skills– aggressive approach to issue with our employees and with customers, communication skills

and have the ability to multitask in a fast pace environment, Invoicing– along with month end billings with description

of work, quantity of material used on each job, Book keeping– month end reports, expenses and income, Computer-

( excel, word, power point, Microsoft Office, Quick Books ) Operating crews and making sure that our job is done

effectively with quality and in a timely manner.

People Skills– learning your employees and/or customers and being able to think ahead, Administration Skills,

negotiation of contracts

Work Experience

{Jan. 2011 Present} Matlock Inc.

Owner/ Operator Commercial lawn care business for 2 years

Book keeping, accounting- Microsoft office, Quick books, Book Keeper, Filing, Invoicing, Month end reports, income

and expense reports, Audit filing, Business planning, Pay roll, Administrative skills

{Jan. 2002– Jan. 2013} Bug Off Pest Control Inc.

Owner / Operator Commercial Pest Control Company for over 10 years

Accounting, Scheduling, Book Keeping, Filing, creating Invoicing, Company Snapshot, Customer Center, Vendor

Center, Employee Center, Pay roll, Sales, Budgeting and forcasts, Administrating and help developed knowledge on

operating our business with safety, productively, and effectively.

{1997– 2002} Builders Inc.

Central Service/ Pest Control

General pest control in commercial and apartments buildings. Termite treatments, wood destroying, and bee removal.

{1992- 1997} Patten Construction

Carpenter/ Heavy Equipment Operator

Operated back holes, dozers, scissor lifts, J&B extenders, trenchers, cabinet installation, finish wood working, tie

rebar, window installation, door installation, carpet, vinyl, ceramic tile installation, gas & oxygen pipe installation,

read blue prints (electrical, plumbing, hvac, oxygen & gas, stud, finished product )

Licenses

CDL class c (No air brakes), Business license, General Pesticide license- 7-E, 7-A, 3-A, 3-B

Volunteer Work

Salvation Army, Red Cross, Ministry at our church

References

Josh Turner Key Management 316-***-****

Carolyn Emery Brunk– Receivership Property– 316-***-****

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