Network Engineer
Resume:
**********@*****.***
Sacramento CA, 95823
Timothy C. Disario II
Career Objective - To secure a challenging Information Technology position with a well-established
organization where I can utilize my strong technical, analytical and team building skills.
Certification
In the process of obtaining a CCENT & CCNA. CCENT exam is on August 26, 2013. CCNA exam is on September
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10, 2013
Profile – Critical Success Factors
More than 15 years’ successful experience in customer service and support with recognized strengths in account
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maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive
procedures and systems.
Possess solid computer skills in troubleshooting and gaining a understanding of the problems.
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Good Knowledge of latest developments in the IT industry
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A team player in working well with others, acknowledged as “Total Quality Customer Service Professional.”
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Technically Savvy
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Ability to Grasp new Concepts and Configurations both with computers and policies
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Summary of Qualifications – Technical Skills
Knowledge of Computer Software such as MS Office, Word, Excel, Power Point, Visio, Project, Hiren’s Boot Disc,
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Partition Magic 6, Swipe Drive 3.0
Operated VMWare installing Windows 7 and other operating systems, In classroom setting joined Windows 7 to a
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Active Directory Domain, Assigned Windows 7 to DHCP, Configured Remote Desktop Access and Work Station
Access, Created a Custom Backup
Computer Security (Configured Firewall, Configuring minimum password requirements for users)
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Computer Networking (TCP/IP, DHCP, Scope, Email Sever, Web Server, DNS, Server 2008 Network Infrastructure
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and Active Directory Configuration installing Domains and configuring networks between servers and users using
static and dynamic IP addresses )
Extensive Knowledge of assembling PC Internal Hardware components removing and replacing
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Comprehension of IP Address, Subnet Mask, Default Gateway, OSI Model
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Education
ITT Technical Institute
Rancho Cordova, California
Associate of Science Degree, Information Technology, Network Systems Administration
Estimated Graduation Date – March 2014
Education Continued
Courses: Windows Server Administration, Windows 7 Configuration, Computer Structure & Logic, Linux
Server, Data Communications, Windows Server 2008 Network Infrastructure Configuration and Active
Directory, Email & Web Server, Physical Networking, Programing, IP Addressing,
Information Systems Security
Professional Experience
Assistant Information Technician
ITT Technical Institute, Rancho Cordova, CA 5/2013 - Present
Troubleshoot computer issues both hardware and software
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Reimage computers
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Maintain Network Servers
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Update Software
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Replace hardware such as mouse, keyboard, monitor, hard drive, power supply, mother boards, RAM
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Owner and Office Manager
Top Notch Window & Gutter Cleansing, Sacramento, CA 12/2010-5/2013
Maintain quality control by walking through the job with the customer and fixing any problems they may have
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Promote work quality to prospective clients by explaining how the work will be done and how the work will be done
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Create and maintain a safe work environment for myself and others by placing cones around work equipment
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Prioritize execution of each job in an efficient and orderly fashion to promote quality work in a timely fashion
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Window Cleaning Technician
Master’s Window & Gutter Cleaning, Rancho Cordova, CA 9/2010-6/2011
Upheld all company policies
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Communicated with clients to perform the needed services we were hired to preform
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Inspected each job after completion to maintain a high level of quality work
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Educated clients regarding the benefits of maintaining clean gutters
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Owner and Manager
Grime Fighters Window & Gutter Cleaning, Eastsound, WA 4/2002-9/2010
Supervised and trained employees on maintaining a safe work environment by holding regular safety meetings.
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Explain and demonstrated how to properly use work equipment
Advised clients on various company products such as gutter guards and cleaning solutions used
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Managed the bookkeeping and invoices
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Arranged follow-up calls with clients to maintain a high quality of service by calling the clients a day after the job
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was completed and keeping logs of any comments that can help the company to improve its service
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Volunteer Work for Non-Profit Organization
09/2012 - Present
Maintain computers/ printers
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Maintain user accounts
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Assist team with preparing reports
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References Available Upon Request
Contact this candidate