Human Resources Customer Service

Shanté Cook

**** **** ** ****** • Gary, IN ***** • ******.******@*****.*** • 219-***-****

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Graduate with MBA in Human Resources, Over 6 Years Business Experience, and Strong Knowledge &

Skill in Administration, Customer Service, Employment Benefits, and Leadership.

• AMBITIOUS ● COACH & MOTIVATOR ● VERSATILE ● DILIGENT

S U M M A RY O F Q U A L I F I C AT I O N S

• More than 6 years business experience coupled with MBA in Human Resources and BS in

Human Development & Family Studies.

• Sound knowledge of principles and procedures for personnel recruitment, selection, training,

payroll and benefits, labor relations, human resources information systems, & employment law.

• Solid understanding of compensation scales based on overall quality scores as well as using

assessment of work difficulty, education, and experience to create salary ranges.

• Proven experience in administrative management and clerical procedures such as file and

document management, processing and designing forms, and word processing.

• Excellent oral presentation and written communication skill to effectively convey information to

individuals from diverse backgrounds and at all organizational levels.

• Exceptional time management, organizational, and customer service skills to confidently handle

multiple projects simultaneous while focusing on service, quality, and accuracy.

E D U C AT I O N

MASTER OF BUSINESS ADMINISTRATION – HUMAN RESOURCES 2012

KELLER GRADUATE SCHOOL OF MANAGEMENT AT DEVRY UNIVERSITY

BACHELOR OF SCIENCE IN HUMAN DEVELOPMENT & FAMILY STUDIES

PURDUE UNIVERSITY

CAREER ACHIEVEMENTS

• Studied human resources benefits including social security, worker’s compensation, and

voluntary benefits such as health insurance, 401K, retirement pension, and life insurance.

• Experienced in organizational change from government employees to vendors with organizational

restructuring based on skill level, education, and work history to improve productivity and customer

service.

• Coached and motivated teams of up to 25 sales associates and eligibility specialists using

intellectual and social leadership styles.

• Assisted families in applying for state and federal government assistance including food stamps,

Medicaid, and cash assistance.

PROFESSIONAL EXPERIENCE

ELIGIBILITY SPECIALIST September 2008 – Present

AFFILIATED COMPUTER SERVICE/XEROX Crown Point, IN

PERSONAL ASSISTANT October 2006 – October 2008

ANTHONY WAYNE SERVICES Hobart, IN

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