Customer Service Medical Assistant
Resume:
Quadeira Robinson
Roanoke, VA 24017
Email: ****************@*****.***
Job Objective
A Certified Phlebotomist seeking full time employment in a professional customer service or
healthcare field.
A position utilizing leadership, communication, and analytical abilities.
Summary of Qualifications
Excellent oral and written communication skills.
Skilled in office procedures and clerical work.
Trained and received a certification as a Phlebotomist obtaining specimens, venipunctures
(syringes and butterfly needle use), and capillary sticks.
Proficient in a healthcare and customer care environment.
Professional Experience
Phlebotomy Technician, Lewis Gale Physicians/HCA Salem, VA 2010 – current
• Draw blood and collect patients’ specimens.
• Process specimens in a Cyber lab computer system.
• Proficient in obtaining venipunctures, capillary sticks, and glucose tolerance tests.
• Skilled in verifying patients’ insurances and utilizing patients’ checking in.
Home Health Aide, Family Services of Roanoke Valley, Roanoke, VA 2009-2010
• Responsible for clients records (filing).
• Provided limited care to clients in their homes.
• Ran errands PRN for clients (grocery, pharmacy, and bank).
Sales Associate, JcPenny, Roanoke, VA 2008-2009
• Proficient in credit card sales and using the cash register.
• Processed customers’ orders through telephone calls.
• Provided customer service to more than 250 customers daily.
• Organized all daily closing procedures for the department.
Order Filler, Levi Home Ent. (Temp assignment), Salem, VA 07/08-11/08
• Labeled books to be shipped out to customers’ orders.
• Very efficient in production for the assembly line.
• Maintained expertise in the QA department.
Education and Certifications
Virginia Western Community College, Roanoke, VA
Obtaining Associate’s Degree in Human Services/Mental Health
Customer Service/Call Center Rep; INFONXX, McCleansville, NC
Medical Assistant trained; CPR certification, Skyline College, Roanoke, VA
Phlebotomy Technician Certification, Fast Track Healthcare Education, Roanoke, VA
Nurse Assistant/Personal Care Aide certification, Team Nurse, Roanoke, VA
Additional Skills and Accomplishments
Track champion in middle school.
Earned Presidential Honor Award for obtaining the A and B honor roll in school.
References available upon request.
Contact this candidate