Customer Service Manager
Resume:
Gail March
***** ** *** * #* Donna St
Sebastian, florida 32958
**********@*****.***
EXPERIENCE
Assistant Property Manager ~ Hospitality
Sandy Shoes, Melbourne Beach
. Maintained reservations, organizing staff, and engaging conversation
with customers in welcoming conversations.
. Activities included making beds, sanitizing bathrooms, dusting,
cleaning rooms for daily clients and future guests.
. Provided best services and ensure the highest degree of guest
satisfaction.
. Exceeded beyond expectations of required duties.
Operations Manager/ Executive Housekeeper ~ Hospitality
Super 8 Hotel, Westbrook, ME
. Supervised a staff up to 10 for maintaining a higher degree of quality
customer service.
. Implemented scheduling and room assignments to ensure proper
coverage.
. Ensured that all staff is properly trained.
. Supplied the tools and equipment needed to effectively carry out
their respective job duties.
. Responded to guest complaints, or special requests to achieve
complete guest satisfaction.
. Controlled all expenses and minimize waste within all areas of
housekeeping.
. Oversee all departments, laundry, maintenance, and housekeeping to
ensure quality workmanship.
. Effectively handled a variety of responsibilities and work in a self-
directed manner
Operations Manager
GM CONSULTING Old Orchard Beach, ME
. Supervised a staff up to14 for maintaining a higher degree of quality
customer service.
. Activities included implementation of staffing for both facilities on a
daily basis.
. Insured the properties were of upmost cleanliness for clientele for the
summer season.
. Maintained reservations for check in and check out.
. Routine housekeeping for private estates ranging from seven bathrooms
to sixteen room estates.
. Effectively handled a variety of responsibilities and work in a self-
directed manner.
Customer Service
Hampton Inn, Cocoa Beach, FL
. Activities included making beds, sanitizing bathrooms, dusting,
cleaning rooms for daily clients and future guests.
. Maintained reservations, organizing staff, and engaging conversation
with customers in welcoming conversations.
. Provided best services and ensure the highest degree of guest
satisfaction.
. Exceeded beyond expectations of required duties.
Operations Manager
Wildwood 4 Season Homes Old Orchard Beach, ME
. Served a key role in creating a new business that operated a number of
seasonal as well as winter rental homes that could accommodate as many
as 24 families at any one time.
. Orchestrated an advertising program that utilized the website
www.gwtproperties.com to develop client interest.
. Designed the layout and interior decorating of the homes.
. Administered all functions involved in leasing and running the
operation.
. Maintained reservations, organizing staff, and engaging conversation
with customers in welcoming conversations.
EDUCATION
Licensed Real Estate Agent . Andover College, Portland, ME
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