Gail March

***** ** *** * #* Donna St

772-***-****

Sebastian, florida 32958

ab4quj@r.postjobfree.com

EXPERIENCE

Assistant Property Manager ~ Hospitality

Sandy Shoes, Melbourne Beach

. Maintained reservations, organizing staff, and engaging conversation

with customers in welcoming conversations.

. Activities included making beds, sanitizing bathrooms, dusting,

cleaning rooms for daily clients and future guests.

. Provided best services and ensure the highest degree of guest

satisfaction.

. Exceeded beyond expectations of required duties.

Operations Manager/ Executive Housekeeper ~ Hospitality

Super 8 Hotel, Westbrook, ME

. Supervised a staff up to 10 for maintaining a higher degree of quality

customer service.

. Implemented scheduling and room assignments to ensure proper

coverage.

. Ensured that all staff is properly trained.

. Supplied the tools and equipment needed to effectively carry out

their respective job duties.

. Responded to guest complaints, or special requests to achieve

complete guest satisfaction.

. Controlled all expenses and minimize waste within all areas of

housekeeping.

. Oversee all departments, laundry, maintenance, and housekeeping to

ensure quality workmanship.

. Effectively handled a variety of responsibilities and work in a self-

directed manner

Operations Manager

GM CONSULTING Old Orchard Beach, ME

. Supervised a staff up to14 for maintaining a higher degree of quality

customer service.

. Activities included implementation of staffing for both facilities on a

daily basis.

. Insured the properties were of upmost cleanliness for clientele for the

summer season.

. Maintained reservations for check in and check out.

. Routine housekeeping for private estates ranging from seven bathrooms

to sixteen room estates.

. Effectively handled a variety of responsibilities and work in a self-

directed manner.

Customer Service

Hampton Inn, Cocoa Beach, FL

. Activities included making beds, sanitizing bathrooms, dusting,

cleaning rooms for daily clients and future guests.

. Maintained reservations, organizing staff, and engaging conversation

with customers in welcoming conversations.

. Provided best services and ensure the highest degree of guest

satisfaction.

. Exceeded beyond expectations of required duties.

Operations Manager

Wildwood 4 Season Homes Old Orchard Beach, ME

. Served a key role in creating a new business that operated a number of

seasonal as well as winter rental homes that could accommodate as many

as 24 families at any one time.

. Orchestrated an advertising program that utilized the website

www.gwtproperties.com to develop client interest.

. Designed the layout and interior decorating of the homes.

. Administered all functions involved in leasing and running the

operation.

. Maintained reservations, organizing staff, and engaging conversation

with customers in welcoming conversations.

EDUCATION

Licensed Real Estate Agent . Andover College, Portland, ME

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