Customer Service Administrative Assistant

Michelle S. Stone

St. Petersburg, Florida

Mobile: 716-***-**** E-mail: **************@*****.***

ADMINISTRATIVE ASSISTANT

SUMMARY OF QUALIFICATIONS

Excellent skills in administrative/executive levels, office management, leadership, financial industry, customer relations, recruitment, development, defines and articulates with initiative. Excellent problem solving skills with the ability to stay on task in an active environment. Ability to overcome adversity.

Possess excellent executive level skills to include excellent managerial, supervisory, oral, written and interpersonal skills, scheduling, maintaining business and personal calendars, delegating, and liaison and daily/weekly/monthly organization.

Highly motivated with exceptional skills in real estate sales/marketing/leasing with a proven track record of over $ 21,000,000 in sales. Executive level sales with a fortitude to sell and compete, strong negotiating and closing skills, strong presentation skills, effective-persuasive communication, strategic thinking and planning, detail oriented skills with the ability to work well with diverse groups or independently.

Ability to maintain professional demeanor even under the most stressful situations.

Ability to work on multiple projects simultaneously.

Consistently able to think quickly with excellent time management and organizational skills.

PROFESSIONAL EXPERIENCE

Your Auction of Pasco/AAAG Sunshine March 2012 – February 21, 2013

Office Manager

• Management of automobile auction supervising 4 office employees as well

as other departments.

• Assisting in the development and organization of this new auction.

• All Administrative duties to include payroll.

• Extensive customer service/problem solving.

• Sales of Auction Automobiles as well as ancillary products.

Barbizon Modeling & Acting October 2011 – March 2012

National Scouting Director

• Scouting/recruitment/sales of new prospects at model searches with travel every other weekend throughout the United States. Extensive customer service, problem solving, appointment setting.

Keller Williams Realty

Hunt Real Estate ERA October 2002 – January 2012

Licensed Real Estate Professional

• Sales/leasing/marketing of residential and commercial real estate with over $ 21,000,000 in sales. Extensive customer service, contract problem solving, consultative selling. Numerous top agent, # 1 agent awards and recognitions as well as Recipient of President’s Club, Founder’s Club, 25+ Club, 50+ Club, 75+ Club and 100+ Club.

L & M Financial Services December 1996 – September 2001

Administrative Assistant/Appointment Setter

• All administrative tasks related to financial planning services, retirement

Programs, mutual funds, stocks and life insurance sales.

• Administrative tasks to four Certified Financial Planners to include customer service, data entry, bookkeeping, filing, editing, proofreading, transcription, expense reports, maintaining business and personal calendars, running business and personal errands, airline scheduling, managing events and guest lists, coordinate meetings, appointment setting for prospects/clients, maintaining business records and confidential client files.

IDS Financial Services September 1986 – April 1989

Office Manager/Administrative Assistant

• Assisted in opening, developing and organizing this new district office.

• All administrative duties reporting to the Vice President.

EDUCATION & TRAINING

Niagara County Community College, Sanborn, NY Business Administration

Sweet Home Senior High School, Amherst, NY Diploma

Real Estate Continuing Education Classes

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