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Manager Customer Service

Location:
Tampa, FL, 33712
Posted:
August 15, 2013

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Resume:

Emily Clark

**** **** *** *. 727-***-****

St. Petersburg, FL 33712 ab4qla@r.postjobfree.com

I bring to you professional management and administrative experience to contribute to the management

of HOA’s, high-rise condominiums, and apartments including golf course properties.

Professional Experience

March 2013 – August 2013 Vesta Property Services

Portfolio Community Association Manager St. Petersburg, FL

Performed all functions of community association management for multi-association property

Manage office and maintenance staff including activities director

Obtain proposals for maintenance projects and prepare comparisons for Board approval

Prepare Board of Directors board meeting informational packages, and assist at meetings

Monitor monthly financial statements and make suggestions for improving operations

Maintain services with professionals ie. Attorney for collections procedures, CPA, Engineer

Manage and inform Board Members within local, State of FL, and Federal guidelines

April 2012 - December 2012 The Fountains of Largo

Leasing Agent / Assistant Property Manager Largo, FL

Leased apartments and assisted the property manager with operations of leased and condo units

Assist clientele professionally and efficiently in person, by phone, and electronically

Performed data management, drafting correspondence, inputting data, and filing

December 2010 - December 2011 Wentworth Property Management

On-Site Property Manager @ Active Adult Community Hainsport, NJ

Performed all functions of property management for active senior community

Prepared and operated within budget guidelines

Worked with contractors to update capital reserve study with engineer

Maintained working relationship with active residents

Made recommendations with proposals to update and improve amenities

Attended and assisted homeowner committees

Prepared monthly variance reports and reviewed with Finance Committee

Prepared monthly Board of Trustees packages for review and approvals

August 2008 - December 2010 Pets Plus

Part-time Kennel Mays Landing, NJ

Care for puppies and kittens.

August 2005 - February 2008 Diversified Property Management, Inc.

Portfolio Property Manager Galloway, NJ

On-Site Property Manager @ Four Seasons at Sea Oaks HOA Golf Course Community

Performed all functions of property management for owned properties

Managed maintenance staff and outside contractors

Engaged contractors and obtained proposals for special projects

Prepared information to execute Board of Trustees workshops and meetings

Assisted in budget preparation and execution of expenses within budget

Maintained amenities: indoor/outdoor pools, tennis courts, saunas, exercise rooms

Attended and assisted numerous homeowner committees: Landscape, Social, Financial, and Building

Assisted in transition from builder to homeowners

2002 – 2005 Apartment Temps Bradenton, FL

Westaff Northfield, NJ

Performed various positions and duties with temporary employment agencies in New Jersey at casino’s

and Florida for apartment communities.

January 2000 - December 2000 Stratton Mountain Ski Resort

Stratton Mountain, VT

Customer Service Representative, RE Development Division

Liaison for Real Estate Development Engineers and General Contractors for luxury homes being built

Assisted new home buyers with details and custom work in units

Informed new owners of progress of their property being built

Worked with General Contractors in scheduling work and inspections

1996 – 1999 Wentworth Group

Property Manager Red Bank, NJ

Performed all functions of managing luxury high rise building: The Shores Condominiums, Monmouth

Beach, NJ

Managed maintenance, valet, security guards, and housekeeping staff

Maintained amenities: indoor/outdoor pools, tennis courts, saunas, exercise room, and coffee shop

Coordinated projects with the Board of Trustees and contractors, attorneys, and engineers within local,

state, and federal requirements

Obtained proposals for routine jobs and special projects to present information to the Board of Trustees

and get the job done

Budget preparation and operation of the property within the budget guidelines

Prepared and presented information for Board of Trustee meetings

1987 – 1996 Worldwide Realty

Administrative Assistant & Apartment Manager Toms River, NJ

Property management for rental communities through out the East Coast

Created budgets and operated property within guidelines

Prepared monthly accounting reports

Maintained 100% occupancy with no delinquency

Coordinated all phases of maintenance to turn units

Managed maintenance, outside contractors, and office staff

Assisted Regional Property Manager and Property Managers

Skills

Typing 65 WPM

Full charge bookkeeping and payroll

Efficient in computer programs for word processing, accounting, spreadsheets

Efficient in property management programs such as Yardi & Tops Systems

Received CAI’s M100 certification, further certifications pending

LCAM



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