Manager Customer Service
Resume:
Emily Clark
St. Petersburg, FL 33712 **************@*****.***
I bring to you professional management and administrative experience to contribute to the management
of HOA’s, high-rise condominiums, and apartments including golf course properties.
Professional Experience
March 2013 – August 2013 Vesta Property Services
Portfolio Community Association Manager St. Petersburg, FL
Performed all functions of community association management for multi-association property
Manage office and maintenance staff including activities director
Obtain proposals for maintenance projects and prepare comparisons for Board approval
Prepare Board of Directors board meeting informational packages, and assist at meetings
Monitor monthly financial statements and make suggestions for improving operations
Maintain services with professionals ie. Attorney for collections procedures, CPA, Engineer
Manage and inform Board Members within local, State of FL, and Federal guidelines
April 2012 - December 2012 The Fountains of Largo
Leasing Agent / Assistant Property Manager Largo, FL
Leased apartments and assisted the property manager with operations of leased and condo units
Assist clientele professionally and efficiently in person, by phone, and electronically
Performed data management, drafting correspondence, inputting data, and filing
December 2010 - December 2011 Wentworth Property Management
On-Site Property Manager @ Active Adult Community Hainsport, NJ
Performed all functions of property management for active senior community
Prepared and operated within budget guidelines
Worked with contractors to update capital reserve study with engineer
Maintained working relationship with active residents
Made recommendations with proposals to update and improve amenities
Attended and assisted homeowner committees
Prepared monthly variance reports and reviewed with Finance Committee
Prepared monthly Board of Trustees packages for review and approvals
August 2008 - December 2010 Pets Plus
Part-time Kennel Mays Landing, NJ
Care for puppies and kittens.
August 2005 - February 2008 Diversified Property Management, Inc.
Portfolio Property Manager Galloway, NJ
On-Site Property Manager @ Four Seasons at Sea Oaks HOA Golf Course Community
Performed all functions of property management for owned properties
Managed maintenance staff and outside contractors
Engaged contractors and obtained proposals for special projects
Prepared information to execute Board of Trustees workshops and meetings
Assisted in budget preparation and execution of expenses within budget
Maintained amenities: indoor/outdoor pools, tennis courts, saunas, exercise rooms
Attended and assisted numerous homeowner committees: Landscape, Social, Financial, and Building
Assisted in transition from builder to homeowners
2002 – 2005 Apartment Temps Bradenton, FL
Westaff Northfield, NJ
Performed various positions and duties with temporary employment agencies in New Jersey at casino’s
and Florida for apartment communities.
January 2000 - December 2000 Stratton Mountain Ski Resort
Stratton Mountain, VT
Customer Service Representative, RE Development Division
Liaison for Real Estate Development Engineers and General Contractors for luxury homes being built
Assisted new home buyers with details and custom work in units
Informed new owners of progress of their property being built
Worked with General Contractors in scheduling work and inspections
1996 – 1999 Wentworth Group
Property Manager Red Bank, NJ
Performed all functions of managing luxury high rise building: The Shores Condominiums, Monmouth
Beach, NJ
Managed maintenance, valet, security guards, and housekeeping staff
Maintained amenities: indoor/outdoor pools, tennis courts, saunas, exercise room, and coffee shop
Coordinated projects with the Board of Trustees and contractors, attorneys, and engineers within local,
state, and federal requirements
Obtained proposals for routine jobs and special projects to present information to the Board of Trustees
and get the job done
Budget preparation and operation of the property within the budget guidelines
Prepared and presented information for Board of Trustee meetings
1987 – 1996 Worldwide Realty
Administrative Assistant & Apartment Manager Toms River, NJ
Property management for rental communities through out the East Coast
Created budgets and operated property within guidelines
Prepared monthly accounting reports
Maintained 100% occupancy with no delinquency
Coordinated all phases of maintenance to turn units
Managed maintenance, outside contractors, and office staff
Assisted Regional Property Manager and Property Managers
Skills
Typing 65 WPM
Full charge bookkeeping and payroll
Efficient in computer programs for word processing, accounting, spreadsheets
Efficient in property management programs such as Yardi & Tops Systems
Received CAI’s M100 certification, further certifications pending
LCAM
Contact this candidate