Manager Service

Very interested in position

Summary

***** ********** ** *******, **** 43718 304-***-**** *******@***.***

Larry J. Ciatti

Enthusiastic, hands on executive with cross-functional experience directing award-winning teams in achieving outstanding service levels, superior operational efficiencies, customer solutions and cos t reductions. Proven track record of success in recruiting and teaching cross functional teams to surpass organizational goals. Innovative, big picture leader with the ability to: quickly analyze, create strategies, set challenging goals, and implement controls to ensure superior results. Experienced in the development and implementation of optimized methods, processes, procedures and systematic IT solutions. Visionary leader with strategic focus, always constructively dissatisfied, dedicated to the ongoing pursuit of excellence.

Professional Experience:

LM Construction-ST Clairsville, Ohio November, 2010 – Present. Construction Company. Dispatcher/Operations Technician. Responsible for dispatching equipment and personnel to proper work locations. Worked closely with maintenance to properly route mechanics for field repairs as needed. Generated and maintained all delivery tickets for proper inventory tracking and billing. Generated equipment utilization reports for management. Assisted when needed with other projects.

American Land Transport- Livonia, Michigan 2007-2010 Trucking company

Responsible for safety, driver training,recruiting, dispatch, compliance, and customer development. Managed and operated dispatch systems- NLM, (Chrysler, Ford and General Motors) G.P.S and open load boards.

Snooty Fox Restaurant- Alpharetta, Georgia 2005-2007 Proprietor/President

Responsible for entire restaurant/bar operations

$1.4 million in yearly revenues.

UPS- Atlanta, Georgia- $43B Package Delivery and Supply Chain Service Company 1970- 2004 Corporate Vice President Security / Loss Prevention Atlanta, GA 1999-2004

Responsible for Corporate Domestic Security, directing the Activities of hourly employees and management employees in 59 districts and 8 regions with more than two hundred processing operations nationwide. Also responsible for multiple Corporate Distribution Center Operations, processed and inventoried 1.9 million inbound shipments, picked and packed 1.2 million outbound shipments, directed Corporate Claims Service Center Operations. Provided Security for 250,000 plus employees nationwide, conducted Corporate Security Investigations, interviews, and terminations. Negotiated Vendor Guard Service Contracts, alarm systems, CCTV, and employee card access systems.

Achieved $28 million savings in Operations Expense by the development and deployment of Damage Recovery Groups (DRG) nationwide, Realigned processing and inspections from the inside Teamster operations to dedicated teams working with and visiting customers' locations, improving Corporate CSI by 3 percentage points as related to claims

Reduced Corporate Distribution Center Operations service failures and claims by 73% with the implementations of service metrics and accountability, imp roved operational controls, methods, procedures along with systematic solutions.

Achieved a 68% reduction in District Service Failures, 21% improvement in Sales Revenues, Internal Sales and Operations Teams partnered with customers identifying and addressing packaging and handling issues

Developed Operations Claims Auditing Program utilizing information from multiple internal systems saving over $900,000 in the first full year of

implementation, program was later expanded throughout Region Operations

Surpassed Corporate Metrics with a 39% improvement in financial and service elements by enhanced CBT training, communication of best practices, improved controls, measurements and accountability programs drilling down to each process and every team member ensuring results are tracked and reported daily through each operating unit.

Led the development of two enterprise-wide IT operations systems (eTT / OPS) that utilized streamlined, web-based processing systems, reduced annual operations costs $2.25 million while improving external report quality, content and delivery processes reducing related customers service failure concerns (complaints) by more than 60%

Reduced over goods by more than 650,000 in 3 years, updating tr aining content and utilized Computer Based Training of updated methods and procedures, service measurements and a weekly rank and rate of individual operations

Developed and deployed Corporate Operations Damage, Overgoods, Corporate Call / Service Centers, and Security Met hods, Procedures, Best Practices, Training Materials, and Communications that are used worldwide

Served as the Corporate Liaison with various governmental agencies including the ATF, DEA, and FDA in Washington D.C., Atlanta, GA; Kansas City, MO; and Salt Lake City, UT

Managed and developed Corporate Security and Method manuals for consistency and training loss prevention personal.

Increased dishonest employee terminations to over 2,500 per year

Region Delivery Information / Loss Prevention Manager, Midwest Region (Columbus, OH) Northwest Region (San Francisco, CA)

Responsible for Districts' service and cost elements, administered Region Claims Budget, responsible for developing functional goals, training, best practices, enforcement of established procedures

Recruited, trained and directed DRG hourly and management employees across districts

Wrote and deployed Package Information Training Program used in CSC (Corporate Call Centers)

Developed and Conducted claims training procedures in the Corporate Call Centers

Conducted investigations, interviews, and terminations

Operations and Industrial Engineering Manager, Division Manager/ Center Manager/ Industrial Engineering, Detroit, MI

Supervised multiple inside production operations: reload and customer counter

Managed Teamster Package Delivery, Air Delivery, and Tractor and Trailer Drivers

Promoted as Center Manager, managed 135 hourly and management employees, 25,000+ delivery and pickups daily

Promoted as Package Division Manager, recruited, trained, and managed diverse groups from 180 Clerical and Administrative to more than 500 Teamsters, directing Staffs of 8 managers, 50 supervisors

Completed elemental time studies for package drivers as well as inside employees

Led Industrial Engineering Loop Team in creating and deploying center logistical dispatch plans

Developed operational plans for Inside Sorts, Pick Up Accounts Dispatch and Tractor

Trailer (Feeder) Hub Dispatch

Participated in various facility designs, set-ups, work measurements, and operational start-ups

Claims / Loss Prevention / Risk Manager, Mich. Dist.- Lansing MI, Metro Detroit

Dist, Tennessee Dist Nashville TN, South Florida Dist Miami FL

Directed Loss Prevention / Claims / Risk activities, protected 15,000 shippers and 125 million packages

Provided security for 5,800 UPS District employees, 26 UPS facilities, and rail yards

Recruited, trained, and managed Claims / Loss Prevention / Risk Management teams of 35 hourly and management

Conducted District investigations, interviews, and terminations, led District Claims / Risk Audits

Negotiated vendor guard service contracts, alarm systems contract, CCTV, and employee card access systems

Delivery Information- Claims Call / Service Center Manager, Lansing, MI

Managed a staff of 100 hourly and management employees, multiple departments responsible for all tracing and claims payment services for over 15,000 shippers, set up Customer Resource Center / Help Desk /Sales Group Training

Developed the "Cost Invoice" Program saving over $900,000 per year, later deployed throughout Southeast Region

Education- Bachelors of Business Administration- Detroit College of Business- Detroit, Michigan.

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