Customer Service Data Entry

**** *. *********** ** . *** **** . ATLANTA, GA **341

PHONE 404-***-**** . E-MAIL **************@*****.***

CARLA J. MILLER

Objective

To obtain a position in a progressive organization where I'll have

opportunities for professional growth and the ability to contribute to

organizational success.

Summary of qualifications

Proficient with Microsoft Word, Excel, Access and PowerPoint

Proven record of exceeding company standards

Self-motivated and confident in making independent decisions

Possess excellent communication and inter-personal skills

Work experience

12/2011 -07/2013 ITT Technical Institute

Duluth,GA

Educational Recruiter

Assisted and mentored students through admissions process. Conducted

face to face personal and telephone interviews to determine the

educational needs for prospective high school and adult students.

Maintained recruiting operations by following policies and procedures.

Actively generated referral business to maintain company goals.

Consistently exceeded company metrics and standards.

07/2005 - 12/2011 Ashworth College

Norcross, GA

Education Specialist

Provide customer service for students through via email and phone.

Responsible for supervising and training new hires. Filling requests,

and transferring calls to appropriate staff. Identify, research, and

resolve customer issues using the computer system. Possess computer &

data entry skills. Strong service skills, excellent communication

skills. Ability to be creative in logic process. Possess excellent

listening skills and patience. Detail oriented and focused on follow

up procedures.

Admissions Representative

Increased staff productivity by coordinating office services, personnel

and records control. Analyzed operating practices to create new and

more efficient systems. Reviewed and answered correspondence using mail

merge. Screened and interviewed job applicants. Performed other

office/clerical duties, i.e. answering a multi-line phone, data entry,

filing, scanning, greeting clients, and advised/assisted prospective

students. Successfully met monthly enrollment quota.

11/2003 - 05/2005 Elite Staffing Services

Atlanta, GA

Administrative Assistant

Increased staff productivity by coordinating office services, personnel

and records control. Analyzed operating practices to create new and

more efficient systems. Coordinated collection and preparation of

operating reports. Reviewed and answered correspondence using mail

merge. Screened and interviewed job applicants. Prepared memos to

supervisors outlining and explaining new administrative policies and

procedures. Performed other office/clerical duties, i.e. answering a

multi-line phone, data entry, filing, scanning, greeting clients and

customers, scheduling meetings, ordering supplies, and maintaining a

smooth office flow

Education

1999 - 2003 Florida A&M University

Tallahassee, FL

Major: Business Administration

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