Sales Management

Timothy Phan

** ***** *****, ********* ******, NJ 07632 . 646-***-**** .

**********@*****.***

Summary of Skills

IT management, desktop support, budgeting, Avaya phone systems, Sonic Wall,

Cisco, MS Exchange, Active Directory, project planning, asset control, IT

Security, operations management, PCI compliance, Sarbanes-Oxley Compliance,

MS Office, Citrix Administration, IT infrastructure architecture, Trade

show management, event coordination, Linux Administration, VMware vSphere,

VMware vCenter, VMware Infrastructure, Apple OS

WORK EXPERIENCE

La Hoja Cigar Company, Fort Lee, NJ

April 2012 - Current

Director of Operations

. Create, maintain and update website

. Provide technical direction for the company

. Establish relationship with potential clients and commit to sales

. Project management for trade shows

. Manage all accounts

. Manage Sales Representatives and oversee the sales process

. Coordinate events with various stores

. Currently implementing SAP Cloud, SalesForce and Quickbooks to

organization

. Purchase all IT equipment

. Provide IT Support

. Maintain servers for website and file sharing

. Maintain SEO standards for website

. In process of implementing Google Analytics and Adwords for

website

Motion Picture Enterprises, New York, NY

May 2012 - September 2012

Senior Systems Administrator (contract)

. Provide technical support for Motion Picture Enterprise clients as

well as internally

. Map out the current IT infrastructure

. Provide assessment of physical IT infrastructure and provide

solutions

. Provide logistics for the transition from current IT

infrastructure to improved infrastructure plans

. Assisted in the setup of IT infrastructure for off site location

for America's Got Talent

. Provide full IT infrastructure and support for client "On the case

with Paula Zahn"

. Set up new network infrastructure for Motion Picture Enterprises

spanning across three adjacent buildings.

. Configure Cisco Layer 3 switch for traffic management between

floors and 3 buildings

. Configure Sonic Wall Firewall for the core network infrastructure

including bandwidth management

. Coordinate cable runs for off-site location (America's Got Talent

- Newark, NJ)

. Set up account with Fonality

. Install Fonality phone system for "On the case with Paula Zahn"

. Manage Fonality phone system

. Assist with MPE.NET maintenance

Usablenet, New York, NY

January 2011 -

February 2012

IT Director

. Create IT department

. Create back bone IT infrastructure: Windows Server 2008, Avaya IP

Office 500, Sonic Wall Firewall System, MS Exchange 2010, Active

Directory, Windows 7 Pro on 400 machines

. Create Internal IT policy and procedures

. Establish and maintain vendor relationships

. Purchase all IT equipment

. Review SLA's and contracts with all vendors

. Establish $100K/yr exclusive company benefits contract with AT&T

. Provide and manage internal IT support to all locations (London,

Los Angeles, Italy, New York)

. Establish road map for the company to be SOX, PCI and HIPAA

compliance

. Manage the establishment of Usablenet locations in LA, NYC, and

London

. Manage two direct reports, the IT QA department and 3 IT

consultants

. Manage the mobile platform via VMWare, on both Apache and

Microsoft Server 2008

. Manage the IT department's budget

. Install and manage Ruckus Wireless network at all office locations

. Install and manage Avaya IP Office 500

. Create call flow for phone prompt and automated operator

. Create small community phone network for interoffice calls

throughout all locations

. Manage virtual server environments to ensure SLA of company

product

. Manage in house server environment for QA functions

. Purchase, install and maintain all printers

Aptinet, New York, NY

September 2009 - September 2010

System Administrator/Account Executive

. Created technical manual for proprietary CMS

. Assisted with systems hardware and software upgrades for all

servers

. Assisted with CMS platform on Apache and Microsoft 2008

. Assisted with Active Directory set up and implementation

. Assisted with MS Exchange 2007 set up and implementation

. Set up Sonic Wall Firewall system

. Assisted in creation of client websites

. Purchased all IT equipment

. Assisted in handling all customer facing issues

. Project management for client website

. Manage client relationship with company

. Invoice clients for services rendered by the company

. Provide client support over the phone with simple changes for

website through CMS

. Assist in managing M5 Network phone system

Sony Electronics, Park Ridge, NJ

August 2005 - April 2009

System Administrator

. Managed Remedy Ticketing system

. Executed changes to ensure that IT infrastructure is SOX compliant

. Participated in SOX audit once a quarter and implement necessary

changes

. Coordinated shipping and receiving of technical equipment

. Repaired and maintained all IT equipment

. Prepared, configured and assisted with the deployment of technical

equipment for store openings

. Technical purchaser for the IT department

. Manage technical store operations for all Sony Style Stores

. Provided assistance with technical business analysis of store

operations

. Work with SAP, Escalate Retail GERS and Customer 1 for inventory

control and Point of Sales System

. Manage email services to all retail stores: MS Exchange 2003

. Manage database and shared files: MS Server Environment

. Manage drivers for Citrix base environment with certain POS

applications such as GERS Reporting

. Created/Remove/Edited Users in Active Directory environment

. Assisted in roll out of Active Directory updates with retail

stores in order to ensure continuity of services

. Assist in transition from Mitel phone system to Cisco based phone

systems in all Sony Style Stores

. Assist in the merger of POS and inventory system of Sony Style

Stores with SonyStyle.com

. Assist in implementation of Meru Wireless Network for all Sony

Style Store locations

RemX Staffing, New York, NY

September 2004 -August 2005

IT Consultant

. Assisted in preparing IT equipment for 11 Sony store openings

. Provided technical support to all Sony stores

. Created and maintained client relationship with staffing agency

and Sony

. Transitioned to full time Sony Employee at end of term

Activities/Certifications

. Member of the American Legion

Present

. Served as Cadet at Seton Hall ARMY ROTC program

2000 - 2005

. Served in the US Army 436th Transportation Corp. Army Reserves

2001 - 2005

EDUCATION

University of Phoenix, Phoenix, AZ

May

2009

Bachelor of Science Information Systems, GPA 3.0 /4.0

University of Phoenix, Phoenix, AZ

February 2012

Master of Information Systems, GPA 3.1 /4.0

University of Phoenix, Phoenix, AZ

Projected

Graduation 2016

Doctorate in Information Systems, and leadership

Salary Requirement

$80,000 /YR

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