Customer Service Life Insurance

RESUME

Krishna Thammisetty

*******.***********@*****.***

Mobile: +91-845-***-****

Snapshot: Over 10 yrs experience in Life Insurance Operations & Underwriting with leading

Indian Insurers + 3 years experience in IT industry

OBJECTIVE: A role that demands for innovation, enriched with analytical skills and leadership

qualities in the Life Insurance Office Management space so as to be an axle in the growth engine

of the organization.

Career Graph

S.No Period Organization Designation Reporting to

37 months

Lead Business

1 From May-10 Accenture Services Pvt. Ltd. Manager - BA

Analyst

till date

33 months:

Max New York Life Asst.Manager - Regional Head

2 From Aug-07 till

Insurance Co. Ltd Operations -Operations

May-10

40 months:

Bajaj Allianz Life Insurance Asst. Branch Regional Head –

3 From Feb-03 till

Co. Ltd. Supervisor Operations

July-07

32 months: Cholamandalam

Executive Regional Credit

4 From May 2000 Investments & Finance Co.

(Operations) Officer

till Jan-03 Ltd.

24 months:

Executive Logistics, Regional Sales

5 From May-98 Indo Mobil Ltd.

Accounts & Admin Manager

tillApril-2000

42 months:

6 From Oct-94 till Inter Globe Air Transport Branch Accountant Branch Manager

Mar-98

Significant Achievements

1. Certified Yellow Belt in Six Sigma Quality Initiative

2. Nominated for Green Belt Six Sigma Quality Initiative - Trained

3. New Business system Smooth Roll outs

4. Role Consolidation Trainings – Saksham Siksha

5. Won the excellence award for ‘Best Operations Resource’ during April-Sep 2004 for south zone

6. Selected for succession planning within 6 months of joining

7. Ability to be consistently updated in knowledge and skills

8. Ability to objectively analyze any given situation and provide appropriate solutions

9. Nominated to Accenture Celebrates Excellence award

Professional Accomplishment

Responsibilities & KRAs while at Accenture Services Pvt. Ltd.

Current Project: Accenture Life Insurance Platform – Product Engineering

1. Domain knowledge in Life Insurance & Annuities.

2. Interface between business and Technology

3. Provide Functional Support to Developers thru Triage.

4. Understand the detailed processes from functional and technical standpoint.

5. Prepare/ Execute Functional & Assembly Testing Plan

6. Participating Functional Specification Discussions -client Business Need

7. Prepare / Review Industry Specific – Business Scenarios

8. Undertake business process mapping/reengineering activities.

9. Floated Initiatives across domains to engage resources to enrich the knowledge.

10. KT planning and the client systems information download to the new team members

11. Trained 500 + resources on Life Insurance Principles / Practices thru Foundation Trainings

12. Worked extensively with MS office suite for preparing status reports.

13. Engage in research of various SDLC methodologies such as RUP, Waterfall and Agile

14. Work with other colleagues in IT to collectively fulfill the system delivery responsibilities on

project, that have cross-functional inter-linkages

15. Prepared KYC documents to support Presales management team

16. Different types of reporting requirements

17. Web/portal based application requirements

18. Excellent Communication & Documentation skill

Responsibilities & KRAs while at Max New York Life Insurance Co. Ltd.

1. Ensure New Business Process End to End Management

2. Ensure hygiene in delivery of customer service

3. Improve skills of the team members thru periodic interventions thru classroom trainings /

Conference calls and also one to one sessions.

4. Ensure performance with 100% accuracy in accounting New Business & Premium bookings

5. Ensure proper accounting of expenses as per the Expense Delegation Matrix

6. Ensure policy suspense tracking and adjusting the same to respective policies

7. Serve Customers (Internal & External) effectively and objectively- Vendor Management

8. Audit Adherence in line with organization guidelines

9. Ensure Legal & Statutory compliance

Significant Achievements

Certified Yellow Belt in Six Sigma Quality Initiative

Nominated for Green Belt Six Sigma Quality Initiative - Trained

Successful setting up of 22 new offices in a short span of 10 month

Developed and demonstrated SOPs for Office set-up process

Trained 6 fresher’s in a short span of 2 months to take lead role P’ment office Set Up

Ensured Highest Participation in Head Office roll out competition

Won various competitions floated by head office

Nominated for numerous competitions

New Business system Smooth Roll outs

. Role Consolidation Trainings – Saksham Siksha

. Being Chosen by the management for the Internal Audit

Responsibilities & KRAs while at Bajaj Allianz Life Insurance Co. Ltd.

1. Responsible for End-to-End Process of Life Office (Branch) Management which includes:

• Core Operations – Underwriting / Policy Servicing

• Analytical Skills of Life Office Operations MIS

• TAT follow ups – Policy Login to Policy document posted.

• New & Renewal business process

• Claims processing at branch level

• Operations Streamline Projects

• Agency Management

• Satellite Branches Rollout

• SLA adherence

• Cash / Bank Management

2. Analysis of various Business related MIS such as Agents Commission / Sales Managers Incentives /

Branch Target Vs Achieved etc.

3. Serving Internal & External Customers effectively

4. Study & Implementation of changing trends in the Insurance Industry

Significant Achievements

1. Won the excellence award for ‘Best Operations’ during April-Sep 2004 for south zone

2. Selected for succession planning within 6 months of joining

3. In recognition of operational knowledge and skills, was authorized to sign the policy document.

4. Reduced Turnaround Time of Policy Issuance from 18.14 days to 4.35 days

5. Successfully set up corporate channel underwriting facility at Chennai

Responsibilities & KRAs while at Cholamandalam Investments & Finance Co. Ltd.

1. Handled various sectors of operations including:

• Quality control of documents

• FCI Monitoring

• Receivables handling and branch accounting

• PDD handling

• Customer Service

Responsibilities & KRAs - Indo Mobil Ltd.

1. Handling Cash / Bank transactions

2. MIS such as Outstanding statement weekly / fortnightly, Monthly sales Product wise / Pack

wise, Monthly sales Marketing executive wise / Product wise, Stock ledger, Logistics Control,

Processing of Purchase Orders from MACPAC Chennai.

Significant Achievements

• Part of team which successfully set-up new LUBE Shoppe across Hyderabad

Responsibilities & KRAs while at Inter Globe Air Transport

1. Maintaining Day to Day accounts Cash / Bank Transactions,

2. Reconciliation of General Ledger & Passenger Ledger

3. MIS Reporting (Passenger Ledger Trial Balance, General Ledger Trail Balance, Expenses

4. Business Required Statements - Commission / PLB statement, Airline wise sales statement, Agent /

Airline wise statement, leading client’s sales statement)

5. Maintain track of credit controls of bank guarantees and inform the same to the management

about credit policy of various leading airline agencies.

Significant Strengths:

1. Ability to be consistently updated in knowledge and skills

2. Ability to objectively analyze any given situation and provide appropriate solutions

3. Good team player and mentor

Academic Accomplishment:

1. Secondary School Certificate ( 10th Class ) – 1986

2. Board of Intermediate passed in the year - 1986-1988

3. Bachelor of Commerce from Osmania University - 1989 – 1992

4. Licentiate from Insurance Institute of India -2008

5. Designated ALMI by LOMA – Perusing FLMI

Technical Skills:

IT Skills - Windows XP, MS office, Basic Trouble shooting

Extra Curricular Activities:

• Reading current affairs & Playing Cricket

• Researching current trends in Insurance industry

Contact this candidate