Customer Service Manager

FRANK RUIZ

*** **** ******* ****** # ***

Chula Vista Ca 91911

Phone: 619-***-**** Email: ***********@*****.***

Objective: A secure position in transportation, shipping/receiving or the warehouse operation/management field.

Career Overview: Accomplished lead CDL driver, over 15 years’ experience. Skilled operator of inventory management systems (scanners/computers) in several different industries. Forklift operator, proficient with basic power tools and experienced in warehouse operations. “Team builder” with proven ability to lead, manage and schedule large crews as a results oriented problem solver. Extensive customer service experience with demonstrated results. Possess valid CA driver’s license (CDL), clean DMV/D.O.T. driving record and current medical.

Skill Set and Qualifications:

• Class A CDL roll-off driver

• Class B CDL (15 years)

• DMV endorsements: Hazmat, Tanker, Passenger, Trips, Doubles and Airbrakes

• Combo 28’/53’ and 24’ bobtail driver

• Customer Service Manager

• Strong work ethic, reliable and career oriented

Professional Experience:

May 2012 – Present Select Comfort (9800 59th Ave. North, Minneapolis, MN 55442)

Driver/Technician: Delivery of beds, setup and demonstration of usage with customers.

Jun 2011 – Present First United Methodist Church (1200 East H St., Chula Vista, CA 91910)

Custodian: Perform various custodial duties, bldg. maintenance and facility lock-up.

Oct 2007 – Nov 2010 Ryder Integrated Logistics (6650 Top Gun St., San Diego, CA 92121)

Lead Driver: Performed inspections/preventative maintenance of 26’ flatbed w/bobtail. Coordinated route planning for six drivers; resulting in increased efficiency and improved delivery times throughout the metropolitan SOCAL area. Recognized as “1st Safety Driver” contributing to plant being first to achieve 3 years and 1 million miles accident free.

Jul 1999 – Oct 2007 Ferrellgas(8088 Miramar Rd., San Diego, CA 92111)

Bulk Tank Driver: Conducted route and schedule planning for deliveries of product. Maintained close, positive relationship with customers resulting in improved customer satisfaction surveys. Emphasis on safety and leadership skills resulted in my selection as the “Safety First” Class Leader. “Safe driver” status for eight straight years. Work hours/duties included evenings, weekends, overtime and emergency response to hazardous conditions.

Dec 1994 – Jul 2003 Office Depot: (652 Palomar Ave., Chula Vista, CA 91911)

Customer Service Manager/Shipping/Receiving: Provided staffing and scheduling input to store manager weekly. Collaborated with all departments and teams to ensure smooth work flow and efficient operations. Actively pursued operational improvements to enhance quality, improve production times and lower costs. Managed/maintained inventory levels of business machines, software, etc. on sales floor. Scheduled and dispatched outbound deliveries and incoming product shipments. Safety representative responsible for promoting a safe and clean work environment.

Education and Training:

Feb 2012 – Mar 2012 Western Trucking School (11902 Campo Rd., Spring Valley, CA 91978)

Class A CDL (Hazmat, Tankers, Passenger, Airbrakes, Trips, Doubles)

1987 – 1991 San Jose City College (2100 Moorpark Ave, San Jose, CA 95128)

Electronics

References provided upon request

FRANK RUIZ

3713 Schirra St., San Diego, CA 92154

Phone: 619-***-**** Email: ***********@*****.***

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