Administrative Assistant Customer Service
Resume:
BRENDA C MICHELZ
BRENDA C MICHELZ
**** **** ***** *** **** Gratiot, MI 48059
*********@*********.***
LinkedIn: http://lnkd.in/fTirVB
OBJECTIVES
• To pursue a career as an Administrative Support Professional
• To further education from Associates Degree as Administrative Assistant in an Executive Office to a
Bachelor’s Degree
EDUCATION
• Baker College – Port Huron, MI 48060
Associates Degree as Administrative Assistant in an Executive Office
• Port Huron High School – Port Huron, MI 48060
Diploma
EXPERIENCE
Sykes Home Powered by Alpine Access 2012 – April 2013 Consumer Product Specialist
• Worked with Microsoft Xbox Customers that were having problems with their consoles
• Worked one on one with customers that were having technical problems with their xbox consoles
• Worked with customers to place orders for repairs for their console or fulfillments for their
accessories
• Assisted customers with billing resolution including taking payments for repairs as well and for
extended warranties.
• Used Citrix to support employees and customers remotely with some Administrative experience.
AT&T, 2000-2009 Consumer Product Specialist
• Worked on Resolutions Team to resolve escalated customer complaints
• Executive Appeals representative handling formal customer complaints filed with Corporate Office
• Worked one on one with customers on a daily basis until problem was resolved
• Assisted customers with order placements and bill resolution for multiple services including land
lines, DSL, satellite and U-Verse.
• Served as Service Leader assisting other team members with customer issues that were
problematic
SKILLS/SOFTWARE SKILLS
• Works independently and exceeds expectations
• Ability to solve complex problems and customer service issues
• Ability to gain support and effectively work as a team member
• Hard worker who enjoys assisting other and problem solving
• Provides timely, courteous, knowledgeable responses in stressful situations
BRENDA C MICHELZ
• Handled customer inquiries, service requests and complaints; Screens and transfers calls appropriately
• Adapts easily to new tasks and masters new programs and roles quickly
• Positive work ethic who gets along well with others and is very committed to excelling in job duties
• Experienced Microsoft Office Suite user; Used computers, telephones, and other technology and software
applications extensively in past employment
• Extensive experience with billing, collaboration, and financial systems, as well as experience in business
supporting technologies like Sharepoint and Citrix
• Proficient with reception, record-keeping, calendaring, travel coordination and other general office duties
• Proficient in Windows 7, XP and NT
• Proficient in Share Point
• Proficient in Microsoft CRM-Customer Relationship Manager
• Proficient in Mapping System Software
• Proficient in Citrix Administration
• Proficient in ADP systems
Contact this candidate