High School Technician

ANA M. BOYD

**** ****** *****, *********, ** ****6 H: 817-***-**** C: 817-***-**** ****.*****@*****.***

Professional Summary

Demonstrated accomplishments with excellent public relation skills using bilingual communication (reading, writing,

and speaking fluent Spanish), for maximum effectiveness in a medical setting.

Licenses

In good standing with the Texas Board of Pharmacy

Skill Highlights

Excellent telephone etiquette Possess excellent communication skills

Efficient and accurate Detail oriented

Client-focused Good organization skills

Proficiency in Spanish HIPAA compliance

Strong work ethic Understanding of Medicaid

Good written communication processes

Professional Experience

Pharmacy Technician 06/2000 to 05/2013

B-Scientific Diabetes Centre Arlington, Tx.

Entered new patient profiles and prescriptions into medication input software system.

Filled all insulin and syringes orders for Medicaid patients to be mailed to them on a timely basis.

Verified accuracy and completeness of information on prescription and refill requests.

Communicated directly with doctors' offices via telephone, fax and email.

Appropriately resolved customer issues, complaints and questions in both English and Spanish.

Office assistant/Referral Coordinator 12/1992 to 06/2000

Dr. Kai T. Li, Pediatrician (deceased) Arlington, Tx.

Initiated all referrals to specialists - getting authorization from insurance companies, as well as scheduling

appointments to specialists.

Translated for all Spanish patients over the phone and in exam rooms.

Prepared all charts for following day's appointments.

Responsible for getting charts ready for insurance audits.

Helped with doctor's re-credentialing process and with accounts receivables.

Completed all paperwork requests to doctor before he signed off on it.

Education and Training

Architecture, Art- 3.5 years

University of Texas at Arlington Arlington, Tx,

High School Diploma: General and required studies

Sam Houston High School Arlington, Tx.

Accelerated college preparatory

Academia San Jose: San Juan, Puerto Rico

Languages

Bilinqual Spanish/English: fluent reading/writing/speaking Spanish

Professional Affiliations

Texas State Board of Pharmacy

Registration No. 142711 Expires 9/30/2014

Registered Pharmacy Technician

Contact this candidate