Project Manager Customer Service

ROBERT EDDY JR

***** ****** **** **, ************, FL 32258

Tel: 904-***-****; Email: ***********@*****.***

PROFESSIONAL SUMMARY

Profitable, Disciplined, Adaptive, and thoroughly Experienced Manager of Facilities Projects, and

the Construction Management/Commissioning Process. Personnel Management/Scheduling/

Budget expertise. Professional Transportation Manager. Valuable “real world” Expertise with

Joint Commission and Medicare compliance, inspections and desires (JCAHO & CMS); Building

Systems operations (CMMS); NFPA, and HAZMAT coordinator for Hospital EOC, Lab and

Pharmacy Clean room operations. ASHE (American Society for Healthcare Engineers)

Healthcare Construction Certification. ILSM (Interim Life safety assessments) and ICRA

(Infectious Disease Risk assessment) expert compliance, within hospital EOC (Environment of

Care) operations. OSHA, EPA-DOL Lead Safe (RRP) Renovator Certification. Progressive

Management/Motivational Leadership experiences, coupled with extensive Customer Service

Excellence training, that provide for many quality outcomes within team environments. Strong

work ethic; effective teacher/mentor; and disciplined profitable P&L management.

CONSTRUCTION MANAGEMENT/TRANSPORTATION PLANNING CONSULTANT-

Builder Bob Services, Jacksonville FL, 2012-present:

CONSTRUCTION MANAGEMENT SERVICE for private sector design/build and renovation

projects. Pre-design; Architect/Contractor selection/contracts; Build-out management services

inclusive of closeout & commissioning. Provide faster construction completion, value

engineering savings, and quality detailed outcomes, within a very customer friendly framework.

TRANSPORTATION COORDINATOR- Audi (America)- Jacksonville FL hub- providing

consistent on-time vehicle scheduling/customer service survey improvements/ with engaged

concierge workforce flow process management outcomes.

MANAGER/FACILITIES

PROJECTS/CONSTRUCTION/COURIERS/TRANSPORTATION- Southeast Georgia

Health System, Brunswick GA, 2008-2012:

CONSTRUCTION/PROJECT MANAGER (trades learned skill sets, and professional

Construction/Business Management training) managing more than 73 continuously on-going

Major/Minor capital projects, budget value in excess of $156 million. Successful projects

include: Complete build of new 40 bed with ancillary support spaces replacement “sister”

Hospital in adjacent county; inclusive of completed renovation of two additional stories of

original hospital structure to become additional support/clinical locations; 220 complete patient

rooms renovation/ Clinical Support upgrade function, within fully occupied patient towers of the

main 320 bed Hospital campus; Constructed new24 bed LDRP Maternal Center contiguous to

Hospital; Design/Planned/Coordinated, and built total of 32 new specialized rooms, with

integrated support suites, for an Ortho/Joint Replacement & Spine Center of Excellence (total

floor renovation); built CyberKnife Vault and installed Cyber Knife device, within existing

Cancer Care center. DA VINCI ROBOT OR build out; Refurbished/Renovated existing

Emergency Room Care Center (ECC) area to provide faster patient flow zones and more Triage

and treatment spaces; Design/planned and constructed new Infusion Center treatment bays, with

addition of new Linear Accelerator/vault; Complete Gut/Rehab of a 200 bed Long Term Care

multi-buildings campus complex, contiguous to the hospital, bringing it to current CMS standards

and restoring profitable operations. Design/build Simulation Lab facility (near campus) for state-

of-art current training of all clinical personnel, utilizing computerized mannequin based

protocols. ASHE National Training/Certification for Healthcare Construction to avoid Hospital

Acquired Illnesses (HAI), and prevent Infectious Disease during/after construction. Overall

Project successes, budget enhancements, and construction coordination improvements in RFPs;

Contracts formulation and review; Architect/Contractors selections; RFIs; Budgets/Estimates;

Project Scheduling; Project Leadership/ Management over Contractors, Vendors, Engineers, and

support Staff; HAZMAT coordinator for Hospital Environment of Care (EOC), including

Pharmacy Clean Mixing rooms and Laboratory hazardous materials/waste. Interim Facility

Manager, with full leadership responsibility and credit for implemented Energy Saving

initiatives, streamlined computerized maintenance work orders (CMMS), schedules & shifts of

maintenance/couriers/Transport personnel/Construction personnel. Implemented new Zones of

coverage to improved outcomes for patients and team members; Patient Transport/Central

Dispatch Manager, with full budget responsibilities, obtaining Customer Service Excellence

favorable rankings and improved P&L results. Fleet Vehicles Maintenance Manager with

improved service use time, through progressive PMs, daily maintenance programs, and

innovative training of operators to insure Excellence outcomes for the hospital.

CONSTRUCTION SUPERINTENDENT/BUILDER- Standard Pacific of California

(Jacksonville FL area)- 2005-2008:

Successful outcomes and improvement in organization of construction projects, scheduling,

negotiation with vendors/subs, final management of construction (inclusive of commissioning,

warranty and close-out), and improved P&L outcomes. Inter-faced daily, on many multiple

structures (Johns Creek, MuraBella, Hickory Village, Spring Pointe), to handle pre-construction

concepts; interaction with stakeholders/customers/design professionals; Management of all

Construction sub-contractors, and substantially improved the timeliness of completion and quality

of construction process. Personnel and sub-contractor management, improved inspections

passage rate, and increased ultimate profitability on all in-work projects. Continuously

developed innovative training plan for Assistant Superintendents, to help enhance future company

outcomes and opportunities. Provided numerous quality/timely completions, financial growth

opportunities, and satisfied customers for the corporation.

VICE PRESIDENT/SENIOR PROJECT MANAGER- Rover Building Corp (Jacksonville

FL)- 1996-2005- Successful Land Acquisition/Development (Old Sebastian Point; Deerfield

Trace; St Johns Plantation; Devonwood) and Infrastructure build out. Capital projects

Management of Estimating/Scheduling, multiple crews’ management for construction of Premiere

Single family; Class A Multi-Family (Condo/Apartments); Healthcare/Commercial projects

(multiple story MOBs, Hospital, Clinics and Testing facilities); Major Remodels, and Tenant

build-out. Licensed Florida Real Estate Salesperson, to facilitate the purchase of land packages,

and provide a controlled sales outlet for our properties and structures.

Furniture/Fixtures/Equipment (FFE) Space Planner for all major projects. North Florida’s

exclusive Structure Repair Vendor for an Atlanta Georgia based National Pest Control Company.

Measurably expanded profitable and proficient land acquisition/permitting; improved

Construction build-out times; and provided favorable returns on investment for all Equity

investor partners.

EDUCATION/TRAINING

University of Mass-Amherst- BBA/Construction

ASHE (AHA) Healthcare Construction Certified

Florida Real Estate License

Master Remodeler- International Remodeler Association

Current MBA/Healthcare Administration candidate- Brenau University (GA)

EPA Lead (RRP)Renovator Certification (National)

OSHA

PMP (PMI) Certification exam- current student candidate

HVAC- Technician (National Certification)- current study-Penn Foster College

Contact this candidate