Micheline Succi

**** ********** ****

Akron, Ohio 44313

863-***-****

Goals

To obtain a position of responsibility that incorporates m talents; time management, maintaining order,

multitasking, ability to work and communicate effectively. My past experience has allowed me to

perfect my customer service and people skills.

Employment

2006-2012: Owner/Manager, Lead Stylist, Head of Reception Department at U R Hair Salon/Day Spa,

Davenport, FL

Created and ran reception

Greeted clients on the phone and in person

Scheduling and rescheduling appointments for several stylists

Set up bookkeeping with Quicken Deluxe 2011, designed advertising using Microsoft

Word, experience with Windows 7

Implemented a salon day spa management software program, Salon Iris

Increased profits within a 2 year span

Improved client retention and customer traffic

2005-2006: Lead Stylist, Receptionist at Skip and Judy’s Salon, Davenport, FL

Greeted clients on the phone and in person

Used a salon management software program, Elite

Redesigned product displays that helped increase retail product sales by 50 percent

Created sales incentive contests

2004-2005: Lead Concierge at Reunion Golf Resort, Champions Gate, FL

Developed Concierge department

Created guidelines and dress code

Greeted guests on the phone and through email to confirm room reservation and any

special needs or requests

Made up guest packets including room key

Inspected room before arrival

Acted as liaison with housekeeping and engineering to ensure optimum guest

satisfaction

1977-2003: Owner, lead stylist, receptionist of Headquarters Hairstyling, Erie, PA

Started business from ground up

Created a friendly atmosphere on the phone and in person while maintaining an “on

time” schedule

Experienced growth year after year due to customer satisfaction and effective marketing

Added other sty lists, services and expanded hours as business grew

Sold business at a 500 percent profit

Education

Erie Barber College, Erie, PA

Audited Business Classes- Gannon University, Erie, PA

Audited Business Classes- Villa Maria College, Erie, PA

Awards

Polk County Florida Chamber of Commerce Award for U R Hair

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