Customer Service Executive Assistant

Doreen R. Nevin

**** ******** *****, ******, ** *0723

Cell: 410-***-**** **********@***.***

Summary

To utilize my senior executive-level administrative assistant skills with proven office and business

management, and strength in planning and problem-solving. Readily adapt to change and exceeds

expectations in quality and performance.

Highlights

• •

Articulate and well-spoken Microsoft Office proficient

• •

Strong Problem Solver Meeting planning

• •

Customer service-oriented Travel administration

• •

Flexible Business correspondence

Accomplishments

• Decreased costs by 25% by negotiating pricing with vendors regarding wholesale billing and

marketing procedures

• Supported CEO through extensive use of calendaring software for meeting, customer visits,

national and international speaking engagements and customer visits, ensuring all meeting materials

arrived at meeting locations prior to meeting

• Handled customer calls effectively by identifying customer needs, quickly gaining customer

trust, analyzed complex situations and effectively resolving problems to maximize efficiency

• • Recognized for playing an instrumental role in the implementation of cost savings measures

Experience

AdNet AccountNet / UMUC / Largo, MD

Disability Services Coordinator June 2012 to September 2012

• Contacted students to obtain and verify necessary documentation for disability accommodations

• Coordinate approved student accommodation letter with student and professor

• Investigate issues and problems between students and professors

•Successfully established effective systems for record retention by creating database for daily correspondence

and phone call tracking

SRA, Inc. / Washington, DC

Senior Executive Assistant June 2010 to March 2012

• Extensive use of Outlook to schedule appointments, meetings and travel

• Designed PowerPoint presentations for weekly divisional meetings with top-level executives

• Coordinated all department functions for team of 80 employees

• Researched, prepared and analyzed special assignments as directed

• Communicated with the public, employees and other individuals to answer questions and

explain information

• Worked with IT department to optimize copier functions leading to a 20% increase in

productivity

Standard Solar / Gaithersburg, MD January 2009 to June 2010

Production Planning Coordinator October 2009 to June 2010

• Integrated, managed and maintained Executive Management Reports for weekly staff meetings

• Identified and corrected outdated county/city permit guidelines and fees to an automated system

that reduced errors by 70% which improved the application process turnaround time

Page 1

Page 2

• Created and maintained tracking system report for pending permits which prevented delays in solar

system installations

Customer Service Warranty Specialist April 2009 to September 2009

• Created database of solar panel serial numbers for warranty purposes

• Responsible for archiving, maintaining, and updating files for serial number warranty information

Senior Executive Assistant January 2009 to March 2009

• Negotiated and obtained leases for new office equipment and delivery services

• Maintained executive's schedules, meetings and client visits in Lotus Notes

• Coordinated travel for executives, including expense reporting and payments

Sun Edison, LLC / Beltsville, MD

Senior Executive Assistant March 2007 to December 2008

• Supported founder / CEO and five executives through rapid, worldwide growth, and reorganization

• Coordinated executives calendars including international and U.S. travel, for appointments, meeting

arrangements, offsite meeting selection, and conference calls in multiple time zones using Outlook

• Travel expense reporting and payments

• Resolved spending inaccuracies from monthly department budget report versus actual department

expenses, saving the company over $50K in the first year

• Established new procedure for cost savings in travel and wireless communications

• Verified international marketing consultants schedules, fees and payments

• Arranged appropriate travel, visas, and necessary international company sponsorship letters

Ultimate Staffing Services / Discovery Communications / Rockville, MD

Senior Executive Assistant August 2006 to March 2007

• Confidential management of employee documentation during restructuring and reorganization of the

Learning and Organizational Development Department

• Maintained Outlook calendars, organized off-site meetings, prepared Power Point presentations,

coordinated departmental lending library including purchasing of new materials

• Assisted seven trainers with scheduling employee classes and production of all training materials and

meeting spaces

Education

UNIVERSITY OF PHOENIX / ROCKVILLE, MD

Bachelor of Science: Business Administration 3.87 GPA

Data base system maintenance and training, office supply purchasing, meeting coordination, typing, filing, reception, volunteer coordination and telephone duties, confidentiality

Scheduling, Manager, Office Manager, Administrative, Billing

Contact this candidate