Customer Service Sales Representative
Resume:
Shaunda Wells
Nashville, Tn 37017
ab4p9n@r.postjobfree.com
OBJECTIVE
A position as a Customer Service Representative providing 10+ years of
customer service experience, my skills and abilities towards providing for
great customer care, outstanding service and greater profits in the form of
return business.
QUALIFICATIONS
. Enjoy meeting, interacting, and working with customers with unique
backgrounds
. Efficient and knowledgeable within Microsoft Excel, Word, and PowerPoint
. Typing speed of 40 WPM
SKILLS AND ABILITIES
Customer Service Representative
. Create high standards in providing high quality service to all customers
. Receive inbound phone calls regarding medical insurance provider inquires
for plan descriptions, necessary adjustments, and enrollments
. Professionally handle claims and pharmacy issues while maintaining
friendly, convenient, and prompt customer service
. Perform accurate data entry while maintaining strict confidentiality to
all customers
. Able to quickly learn computer software programs for specific company
applications
Sales Representative
. Knowledgeable of medical terminology for sales involving the enrollment
in electronic claims processing; provide beneficial product information
. Create and manage detailed files on a daily basis through escalation and
follow-up; conveniently communicate with Billing Manager via fax or email
. Receive inbound calls regarding sales merchandise and properly complete
over the phone sales transactions
Warehouse
. Utilize scanners to conduct detailed product audits for Dell computer
boxes
. Maintain factory production pace within a factory line while performing
specified duties
Telemarketing
. Perform outbound calls for the American Cancer Society for monetary
donations
EMPLOYMENT HISTORY
- 2 -
Tele Fundraiser, 5/2011 - 2/2012
Manpower (American Cancer Society), Lansing, MI
Called past donors and asked them to donate... Took Credit Card payments...
Customer Service Representative, 12/2009 - 03/2010
Cigna, Nashville, TN Took inbound calls for Cigna Medicare access Provide
Members and Providers with Plan Descriptions Receive calls for Claim issues
Inside Sales Representative, 09/2009 - 12/2009
Emdeon, Nashville, TN
Knowledge of Medical Terminology Accurate and detailed data entry on all
created case managing daily files in a timely manner by escalation and
follow-up through inbound and outbound calls Successful in continually
encouraging Physicians to enroll in electronic claim processing
Communicating with Billing Manager via fax or email
Sales Representative, 02/2009 - 08/2009
Evolve Teleservices, Lansing, MI
Received inbound calls for Infomercials Handled Credit card Payments
Perform up sales on New
Products
Customer Service Representative, 05/2007 - 03/2008
Ameridial, Canton, OH
Received inbound calls for Hip Health Plans of NY: Changed members PCP,
Received calls of claims issues and provided information to members of
their plan description
Auditor, 09/2005 - 02/2006
Dell, Nashville, TN
Audited Customer's orders and made sure they were correct kept record of
all incorrect and correct computer boxes Sent out Customer's orders
Collection Agent, 05/2004 - 04/2005
Consumer Finance, Canton, OH
Account receivable for past due credit card was accounts manager of debt
consolidation Closed credit card accounts Opened new accounts
EDUCATION
Diploma - General Studies
J.W. Sexton High School, MI
- 3 -
Certification - Job Education & Training
Cristo Rey/ Work First, MI
CERTIFICATES / LICENSES
Drivers License Secretary of State, MI
National Readiness Certification VERIFIED SKILLS; READING, MATH, LOCATING/
CAMW, MI
Microsoft Training: Word, Excell Pyramid, OH
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