Customer Service Project
Resume:
George Diaz
Elmwood Park, NJ 07407 *******@*****.***
CAREER PROFILE
Result-driven construction professional with over four years of expertise as foreman/superintendent,
QA/QC inspector and business owner. A detailed understanding of documents associated with
construction projects, (e.g., blueprints, contract specifications, RFI’s, bulletins, addendums, RFP’s,
submittals, NOD’s, NCR’s).
Professional Experience
AG Extreme Designs, New Jersey Area June 2010 – August 2013
Owner
Meet with customers to discuss home renovation projects and provide estimate of project as well
as completion date.
Process invoices and payments.
Track project status to meet customer’s deadlines.
Performed exterior/interior finish carpentry that included door hanging and cabinet installation.
Hung and finished drywall and related wall/ceiling systems
The Liro Group, Brooklyn, NY November 2012 – March 2013
QA/QC Inspector –NYC rapid Repairs Program
Oversee the daily operation and verify any scope or quantity changes in residential structures affected by
Hurricane Sandy. Manage daily work orders and approve all work completed for final sign off.
Coordinate daily activities with contractors and job investigators.
Manage emergency services, inspecting boiler, hot water heater, and electrical installation.
Interact with home owners and serve as a customer service representative.
Record daily documentation on progress of work at multiple properties.
Maintain records management for FEMA and NYC DEP audits
Prepare photo logs as per the requirements of New York City and FEMA.
Draft plan-view of homes showing all completed work.
Coordinate time, material and unit price payments with project managers.
Accomplishments:
Selected by my supervisor to train new inspectors.
Inspect, complete and sign-off over 200 homes in 3 months.
Reviewed over 200 work orders and reports in less than a week for contractor payment process.
Nature’s Choice- Midland Park NJ December 2008 – March 2012
Forman/Supervisor
Supervised crews of three to five workers
Reviewed blueprints to determine where insulation product is needed to provide most efficient
results
Managed project progress to meet customer’s deadlines
Interface with clients to address any concerns and/or questions concerning project.
Accomplishments:
Promoted as foreman/Superintendent
Trained and monitor carpenter, labors and roofers.
Parking Systems NY/NJ July 1998 – January 2010
Parking Attendant
Worked in a high energy, fast paced environment
Customer Service, Receiving and Directing clients
Managed four to eight valets to ensure smooth running system
Provided training for new hires
Received payments from customers; balancing night totals as well as performing company
deposits
Summary of Personal Skills
• Coordinate labor and material deliveries • Cost estimating • Effective time management • Team player • Conduct
critical inspections and report issues found • Fast learner • Constructive people management • Efficient conflict
resolution • Goal oriented • Detailed • Determined • Ability to prioritize and execute tasks in high pressure
environment • Strong negotiator • Bilingual (Spanish/English)
Certifications/Technical Training
• MS Word & Excel, Outlook, e-mail etiquette and resourceful web browsing • AutoCAD Certified Associate •
Revit Architecture • 3Ds Max • OSHA 10 Certified • Xactimate
Contact this candidate