Customer Service Manager

Derek McArthur

Derek

**** *** **. *******, ** **839

561-***-**** *************@***.***

Career Accomplishments

• A proven leader with thirteen years of progressive achievement in residential, including Section 8 and low-

income housing tax credit participants, as well as commercial and facilities management.

• Continuously improving efficiency, promoting teamwork, and enhancing customer service.

• Adept at developing strategies for building maintenance and renovation from concept to completion.

• Skilled in many techniques of conflict resolution.

• Always focused on improving profit margins while increasing customer satisfaction.

Professional Experience

NR Investments January 2011 to May 2012

www.nrinvestments.com

Miami, Florida

A privately held real estate, management, and development company headquartered in Miami.

Property Manager- Hidden River Grande Apartments December 2011 to May 2012

• Responsible for all daily operations of a large apartment property including leasing, customer

service, Section 8 and low-income housing, resident retention, security, physical plant, and

maintenance.

• Increased occupancy on property from 52% rented to 91% rented.

• Administered a $1.8 million renovation of 220 apartment units while managing contractors as well

as all phases of construction, permitting, and billing.

• Supervised a staff of 9.

Property Manager- Lake Jasmine Apartments January 2011 to December 2011

• Responsible for all daily operations of a large property including leasing, customer service,

Section 8, resident retention, security, physical plant, and maintenance.

• Increased occupancy on property from 9% rented to 86% rented in 11 months.

• Administered a $2.3 million renovation of 336 apartment units while managing contractors as well

as all phases of construction, permitting, and billing. Completed project $186,000 under budget.

• Supervised a staff of 13.

Pinnacle Management Services March 2010 to January 2011

www.pinnacleams.com

Orlando, Florida

The nation's largest third party fee manager of multifamily housing, with approximately 175,000 units under management.

Assistant Business Manager

• Co-managed 252 luxury apartment units. Handled all phases of negotiations. Responsible for

leasing, conducting tenants credit checks, supervising move-in process, dealing with complaints,

and scheduling maintenance.

• Implemented a new marketing project generating traffic to maintain high occupancy through

resident retention. Managed community website ads which required accuracy and attention to

detail.

• Responsible for providing high standards in customer service while multi-tasking in a busy office

environment and maintaining a rapport with residents using effective communication skills.

The Lord’s Place, Inc. November 2002 to July 2009

www.thelordsplace.org

West Palm Beach, Florida

A $10 million non-profit organization dedicated to breaking the cycle of homelessness by providing innovative, compassionate, and

effective services to men, women, and children.

Director of Property Management

• Supervised building operations, safety, security, and maintenance for eight properties (four

residential and four commercial).

• Negotiated all Section 8 and low-income housing contracts with Palm Beach County and the State

of Florida.

• Managed construction/build-out projects, fleet operations, voice/data systems, and purchasing,

and provided daily reports to administration.

• Created specs and solicited bids for work to be done by vendors and contractors. Scheduled,

coordinated vendors and contractors as well as managed quality.

• Developed job training program called “Maintenance and Beyond” for residents, including

establishing partnerships with local businesses and other non-profit organizations.

• Supervised a staff of 22.

Property Management Resources September 1999 to September 2002

www.propertymgmtresources.com

Lake Worth, Florida

Providing full quality management services for condominium & homeowners associations in Palm Beach since 1982.

Property Manager

• Managed over 2,000 homes within eleven homeowners associations and met regularly with board

members to safeguard all associations.

• Supervised all accounts payable, accounts receivable and provided on-going budget analysis.

• Coordinated all contractors and competitive bidding.

• Reviewed and rewrote all maintenance procedures.

Complete Property Management April 1998 to August 1999

West Palm Beach, Florida

Managing commercial properties, condominiums, and homeowners associations since 1963.

Property Manager

• Managed a 119 unit Condominium and 9 employees.

• Responsible for all preventative maintenance.

• Coordinator for all monthly, emergency & annual board meetings.

Derek McArthur Resume Page 2

• Maintained relationships with condominium owners to insure prompt and professional customer

service.

Education

University of Central Florida

1997-1998

Orlando, Florida

Completed two years of undergraduate studies in Engineering.

Technology

• Adept with Windows XP, Microsoft Office (Word, Access, Excel, Outlook), Yardi Voyager,

Rent Manager, Key Trak and Data Pro Accounting.

• Experience with HVAC, Plumbing, Electrical, Fire and Security Alarm, OSHA safety and

hazardous material qualifications.

Derek McArthur Resume Page 2

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