Customer Service Project Management Computer Harware/Software

Jason Stump Raleigh, NC

336-***-**** *.*****.**@*****.***

Actively pursuing an opportunity to begin a new career in the Information

Technology industry with a strong interest in improving my technical

aptitude while providing excellent customer support and product / service

expertise. Currently enrolled in CCNA track courses with the intent of

progressing my technical knowledge base in networking with an estimated

completion date of March 2014. Interested in long-term career

opportunities within a Junior Network Administrator, Systems Administrator

and / or customer support role. Past experience includes the proven

ability to grasp complex systems and troubleshoot business critical

hardware, software and network connectivity in my previous role as an

Aerial Survey Pilot and Field Operations Supervisor. Proven customer

service and satisfaction as a Technician for Dish Network.

Skills:

A+ (801) (802 taken by Aug 15), Net+ by Sep 19

Experience installing and advanced configuration of Windows XP, Vista, 7,

Server 2008 r2, Server 2012

Some experience configuring ADDS, DNS, GroupPolicy, IPv4, and IPv6

Experience installing/configuring various Linux OS including; Ubuntu, Mint,

UberStudent, Fedora,

Proficient with Microsoft Office suite including Access, FrontPage, Excell,

and Word

Experience using various third party productivity software including;

Adobe, Oracle, TopSurv, etc.

Experience with virtualization using Vmware, VirtualBox, HyperV Manager,

and Virtual Clone Drive

Experience with SOHO level networks, including AdHoc and ICS

Proven customer service with a 98.5% customer satisfaction rating w/ Dish

Network

Troubleshooting and problem resolution with various networked devices in

several capacities over my career

Organizational, Project management, Training, and Supervisory Experience

Education:

April 2013-Present Enrolled New Horizons Computer Training Center on CCNA

track

August 2012-December 2012 NCCU core classes; Chemistry (A), Algebra (A),

Spanish (B), and Statistics (B)

August 2002-December 2004 Andrews University; BSA Business Management

classes, Flight Training (CFI)

February 2000-Feb 2001 ERAU; Flight Training (Instrument Rating, Commercial

Pilot License)

Professional experience:

Dec 2012 -Present Technician for Horizon Entertainment SubContractor for

Dish Network

Responsibilities include installation, troubleshooting, and servicing Dish

Installations. Strong customer service skills required, Dish minimum

9.75/10, current 9.85/10 averaged over last two months. configuring and

verifying IP connectivity on various system configurations using wifi,

ethernet, and slinglink technologies.

Feb 2010-Aug 2012 Field Operations Supervisor/Aerial Survey Pilot for Laser

Mapping Specialists.LLC

Responsibilities included Installing and configuring ALTM (based on a

Windows machine) running proprietary software, utilize RDP in windows XP,

Training and Supervision of field survey crew, Team management between

companies to insure goals were being met, Project planning and management,

ground based survey using GPS data loggers bluetooth linked to WEH device,

Pre and Post processing data using third party software, Document progress

and process, FTP transfer using Filezilla, Windows Explorer, and Internet

Explorer, to/from home office for various files and survey data transfer.

Utilize internet resources to insure data quality met standards for

project. set up company email on phones and laptops to ensure communication

availability.

July 2006-Sep 2008 Aerial Survey Pilot for Air America Flight Center.

Responsibilities included operation of airborn camera survey rig, based on

Windows XP machine running proprietary software. Utilize internet resources

to insure maximum utilization of available time between weather systems.

Troubleshooting and issue resolution of flight rig, data management and

transport, project planning and coordination with various federal agencies

to facilitate operations in flight sensitive areas, teamwork to facilitate

timely project resolution. Documentation and reporting of project progress.

Dec 2003-April 2004 Certified Flight Instructor for Andrews University

Responsibilities included flight and ground training of aspiring pilots,

using internet based scheduling software, documentation and compiling

student records for certifications both hard copy and digital.

Additional Work History:

Nov 2009-Feb 2010 Cashier at Circle K

Responsibilities included greeting the customers and providing excellent

customer service, utilize point-of-sale device, assisting team members in

necessary duties around the store.

Nov 2005-May 2006 Truck Driver for TMC

Responsibilities included insuring cargo was loaded and secured in

accordance with company standards, reporting progress via satellite

interlink to company office, documentation of freight at shippers and

receivers locations.

Jun 2004-July 2005 Contract Electrician for TradeSource

Responsibilities included working with the team to progress in a timely

fashion, supervision of junior electricians, insuring installation complied

with electrical code requirements for level of construction ie. Commercial

v Industrial.

Additional Skills/Certifications:

CPR w/ Basic Advanced Life Support issued November 2012

Basic First-Aid issued November 2012

References:

Tim Harger Field Service Manager for Horizon Satellites. 919-***-****

***********@*****.***

Mike Borrero Chief Pilot at Laser Mapping Specialists. 931-***-****

*********@*****.***

Jacob Hunter Survey Field Crew Member at Laser Mapping Specialists

***************@*****.***

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