Sales Representative Customer Service
Resume:
Okera Mitchell
**B Downer Court
Boston, MA *****
EDUCATION
Cambridge College, Cambridge, Massachusetts, May 2011
Master of Management Degree, Major: Management
Central Connecticut State University, New Britain, Connecticut,May 2006
Bachelor of Arts Degree, Major: Communications, Minor: Marketing
SUMMARY OF QUALIFICATIONS
• Sales and Customer Service experience.
• Excellent interpersonal skills and ability to work in teams.
• Extensive hands on status reporting for and to upper management.
• Experience coordinating interdepartmental meetings, making enhancements to ensure goals are being met.
• Excellent communication and marketing skills both written and verbal.
TECHNICAL SUMMARY
Basic Microsoft Word, Excel, Powerpoint
EMPLOYMENT HISTORY
March 2011 to Present
Pyramid Builders Associates, Boston, MA
Mental Health Consultant
• Community Support Provider, Therapeutic Mentor, In Home Therapist Para-Professional
• Maintenance of client folders and required documentation
• Submission of weekly billing
• Home Visits, School Visits
• Liaison between clients and Probation Officers
• Client Advocacy
• Client transport to and from appointments
Dec 2005 to Jan 2007
Roxbury Youth Works, Boston, MA
Lead Community Monitor
• Case Management
• Monthly and weekly client reports
• Home Visits, School Visits and monitoring of Department of Youth Services clients in the community.
• Employee training, performance management and assessment.
• Transport of clients from re-entry program to place of residency and appointments
• Family liaison between Department of Youth Services, Schools, and Law Enforcement Authorities.
Fed 2005 to Dec 2005
Central Auto Group, Norwood, MA
Automobile Sales Representative
• Sold vehicles to potential buyers and encouraged buyers to purchase vehicles.
• Administered product description: showing vehicles and demonstrating features to walk in customers.
• Succeeded in closing deals, negotiating price and overcoming objections from hesitant buyers
• Managed and negotiated work to continue repeat business with customers.
• Maintained follow up system and provided satisfaction to customer.
• Assisted customers with vehicle selection as per their requirements
Aug 2004 to Dec 2004
John Hancock Financial Services, Boston, MA (Contract Employment)
Inside Sales Representative
• adept in conveying the benefits of products/services and generating customer
Tenacious negotiator and closer;
interest. Quickly learn, master and sell new product offerings
• Persuasive communicator; use of consultative selling skills to identify opportunities, overcome objections, build
relationships and turn cold canvassing into sales.
• Quota-surpassing sales representative with a history of exceeding employer expectations across diverse
industries. Enjoy talking to people and establishing a long-term, loyal customer base.
Contact this candidate