Customer Service Medical

Jennifer Youngdahl

** ********* **** ********** 860-***-**** ********.*********@*****.***

Objective

Dedicated professional with nearly 20 years of experience within medical-surgical and IT settings seeking career in an entry level

laboratory setting. Strong background in medical management, with experience developing and delivering training programs to

staff, patients, and medical staff. Excellent communication skills and experience with highly diverse patient population. Currently

enrolled in Biomolecular Science degree program.

Employment History

Health Plan Specialist 2010 Present

Ameriplan Health Services

- Health Benefit Consultant

- Medical Benefit Coordinator

- Consults with patients, physicians, and healthcare facilities regarding care and benefits of clients. Use of medical and

clinical terminology on a daily basis with emphasis on excellent customer service to diverse patient demographic. Excellent

computer skills.

Clinical Coordinator/Medical Assistant 2002 2005

Norwich G.I. Associates

Assist in the preparation and care of patients, clinical protocol such as: vital signs, medication management, intravenous therapy,

patient counseling, pharmaceutical program implementation, clinical research associate for IBS drug therapy, surgical

scheduling, laboratory analysis, and aseptic procedures.

MIS Coordinator/Medical Assistant 1998

2002

The William W. Backus Hospital

Performed a comprehensive range of IT and administrative functions, reporting directly to the CIO. Worked in collaboration with

MIS staff to move hospital forward in implementation of Meditech physician access program, providing extensive range of

administrative support. While working in the MIS department, I maintained a per-diem clinical position with CONNCare, Inc., a

minor emergency and occupational health clinic within the Backus family of healthcare.

-

Medical/Dental Specialist

United States Army, 21st Infantry Division

1991 – 1999

Highlights of Contributions:

Upon graduation from the Academy of Health Sciences at Fort Sam Houston in San Antonio, TX, I was stationed at Fort Stewart,

GA. My primary duties included assisting dental and medical clinicians in deployment of soldiers into “Desert Storm” at a “Class

V” status. This is the military standard of health for deployment into battle. Upon my honorable discharge from active duty in

1993, I was retained in the Army Reserve until 1999.

Volunteer Activities

Mentor, Thames River Project, Norwich, CT

State of CT Certified Rape Crisis Counselor

Contact this candidate