Customer Service Medical

Profile

I am a dedicated and hardworking individual with willingness to learn new

skills and techniques in the clinical setting. I am a flexible team player

with excellent communication and strong interpersonal skills with the

ability to adapt to change. I am caring and compassionate and committed to

working with a variety of patient populations to provide quality

healthcare. I have a clinical skill set including medication

administration, full body assessments, urinary catheter placement and care,

insulin injections, dressing changes and wound care, and therapeutic

communication.

Education

Nursing Program, Spokane Community College

Graduated June 20, 2013 RN60391184

Clinical Experience

North Central Care Center 96 hours

Holy Family - Medical Surgical Unit 140 hours

Deaconess - Medical Surgical/Oncology Unit 120 hours

Sacred Heart -Respiratory Unit 96 hours

Valley Hospital - Medical Surgical Unit 96 hours

Experience

June 2010 to February 2011

Manor Care 6025 N. Assembly Spokane, WA 99208

Certified Nursing Assistant

Assist nursing staff, help residents with ADL's, vitals signs, ROM,

charting, assist with feeding and bathing.

September 2009 to April 2010

Home Instead 1604 W Dean Ave, Spokane, WA 99201

Caregiver

Vitals, transfers, ambulating, toileting, ROM, bathing, feeding, changing

linens, charting and medication reminders.

June 2007 to January 2009

Dr. Mary K Smith DDS 6817 N Cedar Rd, Spokane, WA 99208

Certified Dental Assistant

Assist during all dental procedures, expose and process x-rays,

sterilization, alginate impressions, making of models of teeth, ordering of

all supplies, charting, appointment setting.

February 1991 to May 2002

Guardian Life Insurance Company of America 777 E Magnesium Rd, Spokane, WA

Dental Claims Adjuster

Processing and approving/denying dental claims, adjust incorrectly paid

claims, customer service, data entry, recovery of overpayments, updating of

internal systems, tracking of internal errors, keeping up on all current

Dental Association coding.

Skills

Highly Dependable, Compassionate, Excellent Attention to Detail, Fast

Learner, Team Player

Certifications: Basic Life Support Health Care Provider CPR

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