Customer Service Manager

Jeannette Quiñones

**** ********** **. *********, ** 34741

Cell: 727-***-****

********@*******.***

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Ana G. Mendez University System Orlando, FL

2012 MBA Human Resources

Interamerican University of Puerto Rico – Fajardo, PR

1989 – 1994 BA Secretarial Science

Professional Development:

Florida Ready to Work Credential

Puerto Rican Chamber of Commerce of Central Florida Member

Professional Property Management Certification

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management Bilingual (E/S)

Database

Administration

Comput MS Word MS Outlook Internet Explorer

er Skills: MS Excel MS Access QB Point of Sale 9.0

MS PowerPoint MS Publisher QuickBooks Pro 2012

Experience

Uceda Institute Kissimmee, FL Direct School Officer 8/13 Present

Enroll international and local students, provide orientation of the admissions process, filing, provide

Excellent customer service to students and visitors, collection of payments, ordering books, etc.

All in One Home Solutions Kissimmee, FL Assistant Property Manager 7/12 to 06/13

Provide excellent customer service to guests, leasing, daily inspections to the villas, light maintenance,

payroll, AP/AR, etc.

Jeannette Quiñones – Page 1

Four Corners Assistant Manager 10/11 to 07/12

Villa Services

Kissimmee, FL

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as

the assistant to the management. Coordinated meetings, maintained database and ensured the

delivery of premium service in each villa. Flexibility and high quality work.

Highlights:

Communicated effectively with multiple government and private agencies to plan meetings

Established strong relationships with customers to gain support and effectively achieve

results.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; prepared official correspondence and bank

deposits. Ability to learn and master new concepts; positive work ethic

Athenian Academy New Port Richey, FL Spanish Teacher K 8 8/10 to 6/11

Teaching Spanish, coordinate parent/teacher conferences and school activities, preparing of

lesson plans daily and others.

Exceptional Care Tampa, FL Home Health Aide 11/08 to 04/11

Assist customers with meal preparation, bathing, light house cleaning, vacuum, light laundry, companion services and others.

Pasco County School District New Port Richey, FL Instructional Assistant 1/08 to 8/10

Provide support to teachers and students in ESE and ESOL, assist students with homework,

projects, test and translations.

GSI Fajardo, PR Event Staff 2/03 to 5/07

Assisting the event coordinator, providing team work, decoration, giving support to all the event

crew, etc.

APNI Fajardo, PR Service Coordinator 12/02 to 5/07

Coordinate appointments to disabled children in the Pediatric Center, provide support to low

income families, do assessment to children of the age of 0 3 years old and help families finding

resources in the community.

John Dewey College Fajardo, PR Admissions Representative 08/98 to 11/02

Jeannette Quiñones – Page 2

Guide school applicants through the application and admission process by helping them to

assess their skills, education and career goals in order to choose the best education program.

Answering incoming phone calls, responding to Web inquires, attending college fairs and

visiting high schools.

Pfizer Pharmaceuticals Carolina, PR Marketing Representative 0/96 to 07/98

Promote our products, giving support to the marketing staff, help with presentations,

distributions of flyers and promotional products in different fairs/event and activities.

Pall Biomedical, Inc. Fajardo, PR HR Representative 03/92 to 10/95

Recruiting, interviewing and hiring new staff, as well as helping the organization increase

employee productivity, morale and retention. Provide orientation to new employees as well as

ongoing training and development programs.

GTE Sylvania Manufacturing Co. Luquillo, PR HR Representative 12/88 to 02/92

Managing compensation and benefits programs and answering questions from employees

about these programs as necessary. Also, manage any employee welfare programs such as

health and recreation or child care programs. Provide support in the reception area, handling

correspondence, answer a multi lines switchboard and employees filing.

References

Available upon request

Jeannette Quiñones – Page 3

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