Customer Service High School

Mirabella Faso

**************@*********.***

Cell 630-***-****

**** ****** **. ********, ** 60103

Objective To obtain a challenging position that will enable me to utilize the skills I have acquired

during my years of experience in this field.

RIM Logistics, Roselle, Illinois July 2009 - Present

Import Coordinator, Brokerage Department

Provide exceptional customer service to ensure satisfaction and to solve client's queries and problems.

Perform audit review on all assigned brokerage files and payments to customs.

Maintain and keep current all customs compliance documentation.

Process documents through the Company’s ABI system, obtaining Customs release and other

government agency releases as appropriate.

Arrange both delivery and the invoicing of the import account for services rendered.

Review and monitor all Customs rejections, requests for information for clients and any other

government agency, and other correspondence.

Adhere to all domestic and international shipping regulations.

Work closely with other departments to deliver high level of service to customers.

Phoenix International Freight Services, Bensenville, IL November 2006-January 2009

Entry Writer, Import Brokerage

Processed air and ocean shipments for customs entries and maintain compliance standards within customs

requirements.

Responsible for all aspects of air and ocean import documentation and bookings.

Organized container movement and LCL with co-loaders.

Maintained and organized accurate documentation.

Fulfilled customer service requests.

Resolved accounting and billing discrepancies.

Recognized and upheld the importance of data accuracy.

Excel Global Logistics/ DHL, Bensenville, Illinois November 2003-November 2006

Entry Writer, Import Brokerage

Processed air and ocean shipments, clear customs, tracking, dispatching and billing.

Maintained high statistical accuracy.

Attained results through team work and positive actions.

Demonstrated a strong ability to identify, analyze and resolve problems.

Provided effective and positive communication with customers.

Expeditors International of Washington, Itasca, Illinois

Entry Writer, Import Breakbulk and Brokerage October 1999-September 2003

Customer service.

Tracked freight with airlines

Processed air and ocean shipments.

Cut checks to airlines.

SOFTWARE SKILLS

Tradepoint, Kewill Customs, Lotus, AS400

Microsoft Word, Outlook, Excel.

Internet Research.

EDUCATION

Amundsen High School, Chicago, Illinois

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