Customer Service Manager

VIRGILIO L. TABLO

Contact No. 091********/ 094********/email: **********@*****.***

Birthday : March 5, 1964 Marital Status : Married

Address : Bombil St., Cahilsot Village, Calumpang, General Santos City

Educational Attainment:

Degree : Bachelor of Science in Business Administration

Major : Accounting

School : Mindanao State University Years : 1981 - 1985

Address : Tambler, General Santos City

Post Graduate : MBA- 12 units Year : 1997 – 1998

Notre Dame of Dadiangas College

General Santos City

Work Experiences:

1. Company : Chiu Kim Enterprises Inc.

Address : Osmeña St., Koronadal City

Type of Business : Hardware and Construction Supplier

Position : Consultant/Operations Manager

• Received and recommended company’s

problems and possible solutions respectively

• Recommended some control systems in the operations

and in the accounting department

• Served as adviser to top management especially when

opening new business units

• Oversaw Logistics and Sales Department

Period of Employment : March 10, 2013 – May 10, 2013

Reference : Valentin Chiu - President

2. Company: Frescomar Seahelm Corporation/Pacific Seas Seafood

Address : Fish Port Complex, Tambler, General Santos City

Type of Business : Tuna Processing/Wholesaling/Retailing

Position : Acting Admin Head/Accountant

• Established internal control of the company

• Formulate some company policies

• Established standard costing

• Handled plant processing operations

• Supervised the accounting department

• Supervised plant workers

• Handled the logistics

• Supervised collections of accounts

• Handled employees hiring process

• Monitored daily sales if they hit sales target

• Checked all types of disbursements

• Checked petty cash funds of branches

• Checked and analyzed Monthly Financial Report

• Managed the day today office transactions

• Visited retail branches regularly to check and evaluate operations

• Gave customer service training to store crew

• Involved in handling accounts of customers

• Helped in making store promotions to increase sales

• Assisted the top management in establishing marketing strategies

• Conducted stores audit monthly

Period of Employment: February 2011 to April 2012

Reference: Francisco Santos- Board of Director (.091********)

3. Company: Dole Sebiro-Malaysia

Address : Kuala Lumpur, Malaysia

Type of Business : Banana Exporting

Position : Admin Manager/Acting Mfg Dept. In-charge

• Managed the day to day transactions of the office

• Attended visitors and other visiting clients

• Supervised the accounting department

• Took charge of the Manufacturing Dept. (Receiving to Storing)

• Established operations’ costing

• Formulated company policies

• Supervised purchasing and logistics department

• Administered Human Resources Dept. functions

• Coordinated with Farm’s Manager as to operations’ costing

• Handled local and foreign accounts

Period of Employment : July 2010 to December 2010

4. Company : Rojon Pharmacy

Address : RDRDC Bldg., Santiago Blvd.

General Santos City

Type of Business : Pharmaceuticals ( 18 Branches )

Position : Administrative and Finance Manager

Handled accounting and finance departments

Made communications to clients and suppliers

Supervised company auditors

Initiated operations systems and controls and some company

policies

Involved in giving operational and customer service training

Assisted the HR Dept. in making employees job responsibilities

Monitored daily sales target

Recommended to top management some marketing programs and

strategies to fight competition

Made Financial Statement and some related analysis

Made employees’ appraisal for staff and front liners and

implemented appraisal quarterly

Visited 18 branches to observe and check operations

Made Table of Organization

Handled government taxes

Coordinated with operations manager for some operations issue

Checked all checks and cash disbursements

Helped in making company budget

Supervised collections’ of accounts

Checked payroll

Period of Employment : March 16, 2009 to July 2010

Reference : Jonalyn Decasa – Proprietress (092********)

5. Company : Perfecom Enterprises Inc.

: 2nd Flr., Perfect Image Bldg.,

Address

Cor. Roxas East Ave. & South Osmeña St.

General Santos City

Type of Business : Telecommunications ( Cellphones and Accessories

And other supplies)

Position : Chain Store Manager

• Proposed and initiated effective programs and promotions to hit

desired sales target for the whole seven (7) branches

• Ensured that front liners will be given proper orientation and

training on their jobs and on customer service

• Implemented FIFO method of selling units and other store

polcies

• Managed the sales force of all branches

• Knew competitors’ market movement and made marketing

strategy in return

• Handled customers’ complaint

• Checked petty cash fund and revolving fund of each branches and

ensured said funds were used as to its purpose

• Checked daily sales and other store reports

Position : Operations Manager

• Handled the operations of the seven branches

• Supervised purchasing and logistics

• Handled customer service and product training and wholesaling

• Coordinated with accounting dept. for operations’ report

• Handled accounts of customers

Position : Audit Department Head

Handled 10 auditors of the Perfect Image Group of Companies

Made audit schedules for almost 70 branches

Discussed audit findings and recommended better operations’

control to top management

Checked company’s payables and other disbursements

Checked all checks disbursements

Period of employment : October 2007 to March 2009

6. Company : RD Fishing Industry Inc.

Export Division (RDEX)

Address : Puting Bato, Calumpang, General Santos City

Type of Business : Freezing, Cold Storing, Processing and Exporting

Position: Administrative Manager/Plant Accountant

• Managed daily transactions of the office

• Supervised office/accounting personnel

• Ensured prompt remittances of employees contributions to

government and other Loan payments

• Ensured prompt deposits of all sales

• Handled plant supplies Purchase Orders

• Checked all check disbursements issued and the petty cash fund

of the cashier

• Monitored and checked Daily Time Record of employees

• Checked payroll

• Made monthly Financial Statements/Reports

• Involved in local and export marketing and its corresponding

accounts

• Supervised export documentations

• Monitored on time payment of export proceeds

• Established plant processing standards and efficiencies

• Established plant and cold storage controls

• Monitored plant operations (Receiving to Dispatching) as to

procedural implementations

• Proposed applicable and right training for the work force and

Involved in giving them training

• Established reward programs to the workers

Period of employment : February 1991 to December 2003

Reference: Roger E. Rivera -SVP Export/Allied Division (552-2541)

Other Qualification: Civil Service-Professional Passer (1987)

Other Skills : Knowledgeable in Quick Books Application

Seminars & Trainings Attended

• Supervisory Skills

• Total Quality Management (TQM)

• Productivity and Efficiency

• Leadership Training

• Team Building

• Handling Conflicts

• Customer Service

• Managerial Skills

• HACCP

Contact this candidate