Customer Service Manager
Resume:
Victor H. Price
Childress Ave El Paso TX *9936
Residence 575-***-**** /
Email:
****@*****.***
Senior Biomedical Technician / Field Service Representative
Technically sophisticated with a 19+ year diverse "hands-on" experience on
advanced medical equipment and systems, diagnostics, inventory/Materials
Management, time-sensitive logistics and customer service. Proven track
record of consistent contributions, WITH extensive experience in Business
management, fine tuned multi-tasking capabilities used to motivate, train
and mentor people at all levels of technical expertise. Superior record of
delivering large scale mission critical projects on time and on budget.
Excellent analytical, communication, and interpersonal skills.
Equipment Certifications in the following areas:
. Chemistry Analyzer . Roche Integra 400, 400 plus,
700 and 800
. Hematology . Sysmex K-1000, K4500,
KX21, SP100, XE Alpha
. Blood Gas . AVL Modular 1 thru 9
. Immunology . Hitachi
Elecsys 2010
. PCR . Roche Amplicor,
Ampliprep, Taqman 48 and 96
. Urine Analyzers Roche
Urysis 2400
. Defibrillators H P
M17722A/B Code Master and 4100 Series
Bilingual Communication Skills in English and Spanish
Computer Proficient in Word Processing, Spreadsheet, Presentation,
Production & Database Software
PROFESSIONAL EXPERIENCE
2008-Present
Clinical Engineering Manager
Carlsbad, NM
Carlsbad Medical Center
In charge of a 126 certified bed facility with more than 1600 pieces of
equipment, inventory control, serving as primary preventive and corrective
maintenance point of contact for internal customers and ensuring their
satisfaction through constant pro-active communication. Manage, repair, and
maintenance functions on medical, laboratory, and dental equipment.
Tested, calibrated, and maintained inventory of existing and new equipment.
Played a key role in JACHO and OSHA audits. Trained medical staff on
proper operation, calibration, and user-level maintenance of new equipment.
Field Service Representative 2002-2007
ROCHE DIAGNOSTICS New
Mexico-Arizona - El Paso Regional Assignments
Recruited to coordinate field service repair, troubleshoot, modify,
overhaul and preventive maintenance of sophisticated laboratory equipment
including chemistry, urine analyzers, hematology, immunology, blood gas,
and PCR instruments.
. Managed territory, covering West Texas, New Mexico, and Eastern
Arizona containing 35+
laboratories and facilities.
. Utilized advanced technical and customer service skills set
to grow territory by 65% through a strong focus on resource
management, problem resolution, and solution-based strategies.
Biomedical Technician Level III
1998-2002
SIERRA PROVIDENCE HEALTH NETWORK
El Paso, TX
Served as primary preventive and corrective maintenance point of contact
for large metropolitan hospital. Managed repair and maintenance functions
on electrical, laboratory, and dental equipment. Tested, calibrated, and
maintained inventory of existing and new equipment. Trained medical staff
on proper operation, calibration, and user-level maintenance of new
equipment.
. Saved the company over $1 million through vendor relations and
cost-avoidance initiatives.
Production Manager 1995-1998
AUDIOLATINA Ju rez, M xico
Provided vision, management, and direction to production initiatives of
special projects. Maintained full management responsibilities of more than
300 subordinate employees including interviewing, hiring, training,
evaluation, supervision, and termination. Spearheaded the successful
transfer of two Chrysler automobile speaker plants from Wisconsin to
Juarez. Set-up production lines, leased building for new plant, and
executed service arrangements. Mentored and coached 10 subordinate
management professionals.
. Utilized and implemented Kaizen methods including design of poka-
yoka fixtures. Result: Improved quality measurements from parts per
million to parts per billion.
. Conducted Time-in Motion, Taguchi, Lock-out/Tag-out, and
Ergonomic studies. Result: Reduced accidents by 68% and improved
efficiency and production.
. Reorganized production lines utilizing JIT, KanBan, and lean
manufacturing principles. Result: Slashed scrap by 70%.
. Worked closely with engineers to achieve ISO and QS
Certification. Result: Prevented potential losses by achieving
certification on schedule.
EDUCATION / TRAINING
Bachelors Degree in Business Management
2002
UNIVERSITY OF PHOENIX
Santa Teresa, NM
Associates Degree in Electronics Engineering Technology
1992
NATIONAL EDUCATION CENTER
Houston, TX
REFERENCES AVAILABLE UPON REQUEST
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