Customer Service Sales

OBJECTIVE

To bring my expertise to a social and comfortable work environment, very

dedicated to achieving customer satisfaction as well as meeting or

surpassing company expectations

EMPLOYMENT HISTORY

Farmers Insurance- Aaron Pietila Agency, Northville, MI

05/2005 - present [Commercial Lines Agency Producer]

Develop and implement sales plan and manage all phases of the sales cycle-

from prospecting to close and follow-up support.

Call on policyholders to deliver and explain policy, to analyze insurance

program and suggest additions or changes.

Customize insurance programs to suit individual customers, often covering a

variety of risks.

Contact underwriter and submit forms to obtain binder coverage.

Confer with clients to obtain and provide information when claims are made

on a policy

Represent a full line of insurance products mainly in commercial lines,

representing a trusted advisor to businesses and individuals.

File and assist policy holders in the claims process

Workers Compensation Audits

Hire, train and supervise telemarketers

Sunnie Properties LLC, South Lyon, MI

07/2009-02/2011 [ Team Member]

Cleaned out foreclosed HUD homes

Farmers Insurance- Holly Kornachuk Agency, Northville, MI

11/2008-07/2009 [customer service]

Handled of daily accounting and customer accounts

Increased office sales by marketing

Writing policies and providing Customer Service

EDUCATION

Diploma State Cosmetology License

Major: General Studies- 2007 Major: cosmetology -2007

South Lyon High School, MI Brighton Institute of

Cosmetology, MI

Insurance License Bachelor's Degree in progress

Major: Property and Casualty-2012 Major: Supply Chain and Logistics

Kaplan University, MI Washtenaw Community College

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