Information Technology Assistant

IRENE PHILLIPS

**** ******* ******, ** *****

917-***-****, Email: **********@*****.***

OBJECTIVE: Looking for a position as a Teacher Assistant at a headstart program in which my acquired enthusiasm, superb clerical skills and strong dedication to children’s educational and personal development will be fully utilized.

Strengths:

• Highly skilled in assisting teachers in evaluating children’s social, emotional, or material needs

• Able to carry out the duties laid out in the classroom schedule

• In-depth knowledge of supporting the leading teacher in completing all child assessments and screenings

• Proven record of planning and carrying out preschool lessons

• Demonstrated ability of playing games, talking, and listening to children

• Thorough understanding of maintaining classroom supplies and facilities

• Comprehensive knowledge of assisting teachers and others in evaluation procedure

EXPERIENCE:

Sept. 2007 Attended Bronx Community College

June 2012 A.A.S Early Childhood Education

July.2007 NYC Department of Information Technology and

Dec.2002 Telecommunication

Network Control Operator

• Monitor and maintain a multi protocol communication network for The City of New York.

• Assist in 1st & 2nd level TCP/IP, SNA/IP & LAN problems.

• Analyze and diagnose data communication failures.

• Administer effective and reliable technical problem determination using 2nd level problem determination.

• Interact with various groups to address and resolve the end users communication problems.

• Perform end to end testing of circuits T1 circuits, analog & Digital

• Implement changes and updates via NetView network..

Nov. 2002 Helpdesk Analyst

Mar. 1993

• Provide professional and timely assistance to citywide clientele, concerning Citynet.

• Perform 1st and 2nd level problem determination using IBM NetVIEW software.

• Escalating all unresolved problems in a timely fashion.

• Perform lead function for daily reporting and updating of all open problem tickets.

• Monitor and track communications networks for city mail environment.

• Author any changes to IVR Knowledge base operating procedures.

• Participated in the development and implementation of a customized MPTS system used to provide more proficient Helpdesk.

• Determine problem solutions and suggestions for improvements of daily operations.

Mar. 1993 Office Administrator

Jan. 1988

• Maintained executive personnel's calendars. Scheduled various training.

• Session meetings and functions.

• Responsible for maintaining status logs from daily technical problem meetings.

• Supervise and train temporary staff concerning office policies.

Jan. 1988 Essex Temporary Agency

July 1985 Secretarial/Clerical Positions

• Held various temporary positions in retail, educational and corporate Institutions.

Education

A.A.S Early Childhood Education

Certifications

Child abuse and maltreatment reporter

Hobbies

Teach Preschoolers Sunday School

Assist in teaching VBS preschoolers

Languages

English and Spanish

Computer Skills

MS Word and Excel

Skilled in finding appropriate materials on Google

Reference available upon Request

Contact this candidate