Customer Service Supply Chain

************@*******.***

Home 915-***-****; Mobile +521***-*******

CESAR A. RIVERA

Cd. Juarez, Chih, MX/ El Paso, Tx. USA

SUMMARY

Bilingual English/Spanish, high level of experience in Operations/Supply Chain Management. ERP/MRP experienced

by the usage of several systems as MFGpro and SAP. Plenty experience in the combination of activities as materials,

procurement, purchasing, planning and operations. High level of hands-on management approach. Legally able to

work in the United States of America.

EDUCATION/TRAINING

College of Industrial Engineering 1999

University of Texas at El Paso

PARIS CETEC, AS400

MFG-Pro ManMan X, BPCS

SAP Project Management

FCI Cash Management CPIM Modules and CSCP

FCI Marketing Excellence MRP, MRP II and ERP Systems

Finance for Non-Financial Managers ISO/TS Certifications

Supply Chain Lean School

PROFESSIONAL EXPERIENCE

Sep 2012 – Dec 2012 Dm Dickason El Paso, TX USA

Warehouse and Logistics Manager

Responsible for overall related warehouse activities such as receiving, incoming inspection, data processing, storage,

inventory control and shipping. Ownership of the handling, storage and distribution of different products for different

customers with totally different specifications.

• Oversees the warehouse operations that include safety, quality, continuous improvement.

• P&L and Balance sheet management.

• CTPAT.

• Inventory Accuracy improvement by reinforcing data management and Cycle counts programs.

• Fleet Management.

• Effectively Management of warehouse space utilization.

• Suppliers Negotiation regarding payment terms.

• Customs and Traffic department Management

• Follow up on the Metrics stated by the company goals such as OTD, Inventory Levels and Quality.

Jan 2012 – Sep 2012 Transportes RFC, Servi-express. Cd. Juarez, MX

Logistics and Financial Consultant

Responsible for reviewing current logistics routs, customs regulations, CTPAT certification, Financial analysis, P&L,

Balance Sheet, Assets (Equipment Depreciation), Account Payable, Account Receivable in order to improve the cash

flow of the operation and grow customer base.

• Mexican and American Customs training to be in compliance.

• CTPAT certification.

• P&L and Balance sheet implementation

• Cash Flow improvement

• New equipment acquisitions improving Accounts Receivables and Payables

• Suppliers Negotiation regarding payment terms

• Logistics Routs improvement in Mexico and USA according to equipment and customer needs

Dec 2009- Jan 2012 FCI Electronics Mexico (Automotive) Cd. Juarez, MX

North America Demand Control & Distribution Manager

Responsible for the Demand Management, Customer Service, Warehousing/Shipping, Customs, Distribution and

Logistics for all Americas Customers (Ex. Yazaki, Lear, Delphi, TRW, etc) for parts supplied from all global FCI

facilities. In charge 7 Customer service Reps, 14 warehouse associates, 4 Customs associates, 3 Planners, 1 IT

coordinator, 1 Quality Engineer and a third party logistics warehouse at El Paso, TX (Brokers Logistics).

• Sales levels of $125M USD Yearly

• Customer Satisfaction Improvement by relocation CSR to the same Customer base region and Time Zone

• Procurement Finish Goods from USA, Honduras, Europe and Asia for FCI America’s customers

• Customs compliance management for Juarez and Honduras

• Inbound Product Management at El Paso

• Cross Dock Implementation for Honduras product at El Paso with an impact of 50% reduction of Inventory

• Freight Control and Reduction by successful negotiations with FedEx and CEVA impacting as well inventory

levels by reducing transit time

• Cross Dock Implementation at Miami for Honduras raw material

• Lean Implementation at warehousing/Shipping (Kan Ban, FIFO Boards and TPA’s)

• Logistics Improvements locating different routes of Entrances to the USA (New Orleans, Houston and Miami)

• Tax avoidance and reduction by bringing Inbound status FG and delivering locally to the customers by “Virtual

Pediments”

Jan 2005- Dec 2009 FCI Electronics Mexico (Automotive) Cd. Juarez, MX

Supply Chain Manager

Responsible for the manufacturing process and the planning department; customer service department on-time

deliveries, expediting & customer schedules; shipping, warehousing & tool crib departments; forecasting S&OP and

meeting production goals; presenting KPI’s to corporate management; and providing monthly forecast absorption,

inventory levels and billings.

• Inventory Reduction from 5.5M USD to 3.8M by implementing programs as increasing receiving frequency,

VMI and JIT. Reducing our DOH considerably from 18 Days to 10 Days.

• Merge receiving, warehousing, logistics & shipping by data mining, process development, new process &

timing per activity, number of resources, matrix, skills & combination of cross train, 50% head count reduction,

yearly saving of $72.5k.

• Setup milk runs within USA-ELP & ELP-JZ inbound & outbound freight & setting up cross dock operation in El

Paso instead of warehousing. Cutting cost by 40% representing $113k savings a year.

• Inventory Accuracy 98.5%.

• OTD 98%

• Improve process by creating a Macro tool for exportation requirements for custom purposes; reducing

personnel by 50%.

• Successful Transfers (Westland, Markham, Juarez and Honduras operations).

• Transfer Customer Service Department from Michigan to Juarez.

• Lean Implementation at warehousing/Shipping (Kan Ban, FIFO Boards and TPA’s).

• Reduce overtime by 50%.

Product Line Coordinator

• Productivity improved on the SRS segment from 88% to 96%.

• Backlog reduction from $400K to zero.

• Zero customers shut down notices.

• Quality levels improved (PPM’s and CC’s).

• DOH and WIP improvement.

Planning and shipping coordinator (acting) in addition to above act

• Daily review of order board.

• Action messages review routine implementation.

• Production control.

• Inventory reduction of $4.6M down to $3.7M in two months.

Supply Chain Coordinator (Unit Manager)

• Develop a new process to improve the material flow through the different areas of the company. (ELP -

Receiving, warehousing, production and shipping).

• Back flush improvement through scan guns.

• Start up of FIFO activities.

• Implementation of the 5’s in the warehouse.

• Inventory accuracy. (Only 80K lost on the last physical inventory).

• Avoid Excess and obsolescence.

• Develop an engineering change process.

• On time delivery.

• In charge of 4 team leaders and 18 warehouse men.

Dec 2003- Jan 2005 Ediasa 3 Johnson Controls (Automotive) Cd. Juarez, MX

Production Control Superintendent and Customer Service

• Develop and accomplish the assembly production schedule to meet sales forecast and service orders based

on customer release, finish goods inventory levels and manage capacity constrains (people, machinery and

material availability).

• Make to forecast and make to order environments.

• Daily, weekly and monthly production capacity analysis based on the MPS.

• Decrease premium freight expenses from $25,000 Dlls Mo. to $0 in two months for the GM business unit.

• Release variances analysis.

• Improve the inventory turns implementing JIT with the cloth and leather suppliers.

• Sales projections.

• Coordinate Engineering Changes, Start UP’s and Build Outs preventing Excess and Obsolescence.

• On time delivery.

May 2002- Dec 2003 Scientific Atlanta (Electronics) Cd. Juarez, MX

Planning and Logistics Coordinator (Superintendent)

• Responsible of the overall production planning and the new product introduction coordination for 2 facilities.

• Responsible for 6 Production Planners, 5 New Product Introduction Material Coordinator, 3 Team Leaders, 4

Material Coordinators and 25 dispatchers.

• Work with all other departments to make sure the plan is accomplished.

• Prepare weekly and Daily reports (Inventories, Sales, Inventory turns, Customer compliance, on time delivery,

Production Schedule Obtainment).

• Coordinate weekly production director plan meeting making sure schedules.

• JIT Coordinator.

• Review Forecast accuracy, budget participation.

• Engineering changes implementation.

• Work closely in all product transfer with Operations.

• Head count optimization based on capacity planning.

Oct 1999- May 2002 FCI Electronics Cd. Juarez, MX

Production Planner Coordinator

• Overall responsible of scheduling and purchasing activities in the System and Assemblies division (Value

Added).

• Responsible of the On Time Delivery, DOH.

• Head Count Coordinator.

• Responsible of the monthly sales and production forecast.

Contact this candidate