Customer Service Assistant
Resume:
**** *. *****. **. ***. B, Hawthorne, CA *****
*.********@*****.***
Janet Soto
OBJECTIVE
To obtain a clerical position in which my customer service, personal, clerical and general office skills
will contribute to greater office efficiency and productivity
QUALIFICATIONS
Dependable
Typing: 60 wpm
Organized multi-task
Bilingual fluent Spanish speaker
Knowledge of Windows operating
Strong customer service
systems: Adobe Acrobat, Photoshop,
Excellent interpersonal skills, phone Microsoft Word, Outlook, Excel,
manner, and office etiquette PowerPoint
EDUCATION
Westwood College Upland, CA Graduation: December 2010
Bachelors of Science in Criminal Justice
Special Awards/Certificates
Basic Fingerprint Identification & Analysis Workshop
WORK EXPERIENCE
September 2008 February 2010
Assistant
Preservation Masters, Apple Valley, CA
Effectively communicated with supervisor providing information by telephone, in
written form, e-mail, or in person.
Communicated with employees and other individuals to reply to questions,
disseminate information, and address complaints.
Completed and mailed bills, policies, invoices, and checks.
Operated office machines, such as photocopier, scanner, voicemail systems, and
personal computers.
March 2007 September 2007
Bilingual Operator II
Verizon, Victorville, CA
Attended to customer needs, referring to alphabetical or geographical directories, answered
questions and provided telephone information.
Suggested and checked alternate spellings, locations, and/or listing formats to customers
lacking details or complete information.
VOLUNTEER EXPERIENCE
August 2009 October 2009
Clerk Assistant
San Bernardino County Courthouse; Victorville Division Victorville, CA
Office organizer; copied, sorted, and filed records.
Retrieved documentation in a timely manner when requested by clerks.
Office machines operated: photocopiers, scanners, and facsimile machines, voicemail
systems and personal computers.
Bilingual assistance, as required.
Contact this candidate